How to Add User Licenses in Opsgenie

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If all of your user licenses are being occupied and you try to add a new user or unsuspend a user, you will not be able to, as Opsgenie will not automatically increase the license count in your instance. 

• If you are attempting to add more users via Atlassian Admin (https://admin.atlassian.com), you will not see an error; but new users will not be added. 
• If you are attempting to add them via the Opsgenie UI, you will receive an error stating that you have reached the maximum number of responders on your account.
• If you are attempting to unsuspended users via the Opsgenie UI, they will be immediately resuspended with no error message 

When this happens, any user with the role of Owner on the account can check the number of licenses, and add more.

This can be done under Settings >> Subscription (under billing on the left-hand menu)

They can immediately see the number of licenses under the Subscription heading.

To increase the license count, the owner will first need to select the current plan (unless you want to change to a new plan):

They can then increase the number of users:

Finally, check the box to agree to the terms and click the "Select PLAN" button:

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