Community resources
Community resources
Community resources
Jira Service Management
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Hello I want to sort out JIRA tickets in which Technical resolution all ticket greater than 72 hours. I tried with below Query. project in (ISV, OMV, MCS) AND created >= startOfDay(-90d) ...
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I want to refer to the results obtained from a query using "AQL branch" in JSM automation. How can I refer to it? Could not be referenced by {{lookupobjects}}.
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As a result of processing many issues with JSM automation, it seems that all of them have not been processed and ended in the middle. If you process many issues with automation, will there be in...
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How can I set ( in case can) in the Jira automation to send a person an email with a table built consisting of specific chosen fields ( and info from them) from the request.
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Hi, I have a first automation to automatically assigned a ticket when created. I created a second automation to send an email when a ticket is assigned. But this second automation is n...
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Hello, this time customer support wasnt that helpful, as the only solution they were offering is to ask every JSM client to whitelist atlassian.net domain. I didnt even know that proble...
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HI， I have a lot of prometheus integration on opsgenie, and I want to get the prometheus apikey on opsgenie integration in batches. How to batch obtain prometheus apikey on opsgenie integration？ &n...
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- opsgenie
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Hello everybody! Could someone guide me on how to share an issue with a member of the organisation so that he/she can access it even if he/she is not a JIRA agent? Thank you very much!
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HI, I am just trying to find out if I understand this correctly: On one of our Service Desk Portal, for the "Assign Issues" - the permission is granted to "Service Project Customer - Portal Acces...
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I have an object type in the assets manager with an attribute that refers to another object type. I would like the other object to appear in this attribute multiple times. In other words, I would lik...
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Hi all, Recently we have had more use cases for Organizations instead of Request Participants, e.g. always adding a specific set of users as Request Participants to specific issues, so we use Orga...
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in canned responses when I choose the issue reporter it bring up the full name of the user, I only want the first name to appear. Is there is a cut function or something to edit the variable? ...
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...s public or private?
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When a user posts a comment with an attachment, Jira sends the following text in the comment.body field: "body": "Can you see this image? !image.png|width=43,height=41!" Is there a way we can exclu...
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I was updating an object schema that was created beforehand and had tons of duplicates; this has been solved by marking an attribute as unique, so far so good. I had deleted before older asset...
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There is no available selection and for Synchronizing User and I am not sure where to set it. All the available roles (i.e. Object Schema Managers, Object Schema Users, etc.) on the S...
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When trying to install Jira Product Discovery, I am taking a technical error, and asked to retry later. No other information is displayed.
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Given: I need to have a Date and time (one field) field added to the request type and a form for this request type, in request type where I am supposed to add fields there is no option to add a fiel...
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Is there a way to add a workflow or create a workflow for a team-managed project in JIRA Service Pro
Is there a way to add a workflow or create a workflow for a team-managed project in JIRA Service Project?
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Hi, I need that all members of an org in a project be able to see all the information of all the tickets created for members of that org, I look and I found that they need to be request part...
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I have a few fields on the request type forms my customers can see. I would like these removed but do not know where to find the screen to remove these from. An example of what is visible to the cust...
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I want to automate a process. I have identical fields in Jira and JSM (ex: ProjectGrp, Program Manager, Engineering Lead, Security Lead, Budget Lead and Technical Lead). When an issue is created in J...
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I have one Service Desk set up that services a Main Client, and a Contractor to that client. Each are set up as their own Customer Organizations within the project Main Client Org Contractor Org ...
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É possivel fazer alguma automação como exemplo uma issue esta no Status X ou Prioridade X eu consiga enviar uma mensagem para o Announcement Banner para ficar publico aos usuários? mesmo que s...
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I'd like to temporarily disable the emoji react ticket creation workflow for a specific request channel. I can't change the emoji selection (make it something other than the ticket emoji), and I can'...
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