Community resources
Community resources
Jira Service Management
-
As soon as i hit create. Tried on two different networks and two different browsers.
-
I have Integrated service now and Jira when I Insert or update any incident in Jira I am Unable to get the logged in user who modify the incident details. Is there any way to get the logged in...
-
Hi Team, We have created a JSM project in our organization and added 3 approval stages. So how do the approvals work ? I don't want him as agents, I want to give him a access to our organi...
-
Hi Team, My requirement is to get the status of the Agent whether the Agent is working or on leave. If the agent is on leave then the customer request should be assigned to the next available agent...
-
Hi Atlassian. We are having trouble preparing to migrate to the Cloud. Have a 403 error - Error. The request could not be satisfied when we start Prepare your apps. Our server is pinging/connectin...
-
I want to get the inbound reference count for an object in an asset. Is it possible to retrieve using asset smart value in JSM automation? I understand that it can be obtained from the API.
-
Currently I want to try some automation for tickets generated via email, so I have configured under sandbox. But after the email connection is successful, when there is an incoming mail, the ticket ...
-
Hi community! In many occasions we'd like to prevent the email notification send out to the reporter. As it generates a lot of over head. I already implemented a custom transition with a post...
-
Hello, Here is the case, since translate options for customer portal (cloud) are a bit limited at the moment has anyone attempted to create their own add-on using Forge or is there any other ...
-
Hi guys, When somebody send the email to our 'Default email account' x@keymakr.atlassian.net, Jira creates issue type request = 'New Feature'. How to make it to create 'Suppor...
-
Hello I can access cycle time report like this:- This report gives us weekly median. But my requirement is to get the median of the July data. So I want to export ...
-
jira service management can help many people. it easily to categories problems and help business workflow
-
Hi guys, I hope someone can help me. I need to copy a date stored in an asset object over to a Jira date field. Using automation, I can look up the date from the object but when I try t...
-
In Jira Service Management Portal, to download the report for JSM customers, we added the addon My Request Extension for Jira Service Management. Unable to download the request report with insight fi...
-
In Jira service management downloads the issues report in Excel or csv format, all fields are downloaded except insight fields. Is it possible to download the report with insight fields?
-
Hello! I have been teaching myself JSM for the past few months and have come across an issue I can't figure out: I've added our entire company (about 80 people) as customers to a project. We c...
-
I noticed last week that we now need to flag users as Jira Service Management - Customer and have been trying to find an API that will flag that as well as Agent and site access.
-
We would like to remove the ability for agents to create canned responses within our DC environment. Is this possible?
-
Hello, good afternoon. I am trying to add a new user to our project, but it seems that the invitation is not reaching their email. We have checked from our end and confirmed that the email is not...
-
In jira/settings/products/jira-service-management-configuration regarding the area for organization management, when choosing if new requests should be automatically shared with the customer's o...
-
...() as Status Resourceone.setHidden(true) Resourcetwo.setHidden(true) if(status.name == "Setup New Engagement") { Resourceone.setHidden(true), Resourcetwo.setHidden(true) } else { R...
-
Hello, Is there any possibilty of sharing specif tickets (specific customer request) to a pre defined list of others customers? I tried to use the automation However it's working only...
-
Hi all! I'm working on setting up a workflow for a training approval request in a HR service desk. My ideal workflow is employee creates request through portal. Request goes to employees group lead f...
-
Hi there, I need to create a custom item in Assets (like a software licence expiration) and show it inside the Change Calendar. I try but also specifying the start and end date I'm not able to see i...
-
How to create an automation rule to schedule comments in tasks for assignees only without notifying watchers? If I do it like this schedule comment will receive only assignee? w...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 29 | |
| 13 | |
| 11 | |
| 6 | |
| 6 | |
| 5 |
| Subject | Author | Posted |
|---|---|---|
| 13 hours ago | ||
| yesterday | ||
| September 15, 2025 11:39 PM PDT | ||
| September 9, 2025 11:40 AM PDT | ||
| September 4, 2025 1:00 PM PDT |