Community resources
Community resources
Community resources
Jira Service Management
-
Hi Team, I am using a Form to capture information related to a HR process within the Customer Portal. Everything works fine on the desktop browser. When I try and use the web browser on my mobile ...
-
I want to integrate jira service management (cloud) with microsoft teams but it asks for an admin account. I am admin in microsoft teams but not a Global Admin. in this need a global admin for integr...
-
Hello, I'm having trouble with an automation I have created. Automation image is below. So the automation is to send an email to a third party support team when the issue is transitioned to Third P...
-
We're unable to confirm a match Hi, We're not yet able to confirm that your DNS records match those in your domain provider. When we do, we can verify your email domain (my domain). To review the ...
- Question
- jira-service-desk
- jira-service-management
-
Hello there, Iam trying to Enable capacity planning in Advanced Roadmaps but I can't seems to find the checkbox next to Show capacity on timeline? what to do in this case and why the options isn't ap...
-
I have a question about the current JSM Cloud assets feature. I want to import CSV file data to JSM assets using API. Which API should I use and what steps should I take?
- Question
- insight
- jira-service-management-cloud
-
Hello, Im wondering what's the easiest way to allow ~400 staff members to access our portal group to raise tickets. Currently, the easiest way I can think of is allowing them to access a sin...
-
Hi there, I am trying to create multiple attributes in an objecttype via the API but not sure how to build the body to hold multiple attributes. { "name": "Owner", "...
-
Hi everyone! Grateful if you can help me solve this issue. It only happens for one User. Every time the user email on Service Desk, it all goes to one ticket only. It does not create a new ticket. W...
337 views 1 0 Deleted user June 20, 2023- Question
- jira-service-desk
- jira-service-management
-
Hi team! I hope anyone can help me... I need to share with the team the contact information (cel phone and full name) of the escalation team (to see who is on-call and how to contact them). I know ...
- Question
- opsgenie
-
I have created a custom field - number field, what is the smart value for this, please? Thank you in advance.
- Question
- jira-service-desk
- jira-service-management
-
Error response HTTP body: {"code":40301,"message":"API Key should belong to an owner to perform this action.","took":0.001,"requestId":"74e1e891-3fe9-4cbd-a912-ec547e3e5c8f"}
-
Hello, I am searching for a way to make a report for certain current open ticket or for all current open tickets how long the certain ticket was on status for example "request to customer". How I ca...
-
I wish to create a filter which will display a single epic of a project and the epic's tasks and subtask. What is the correct equation?
-
Hi all, I am wondering how to construct a AQL query to count all laptops of dedicated model by the status "on stock". Rgds, Gregor
-
I need to add in an automation rule values to the field linked issues but I have more than one and 2 different links (depends on and blocks) as you can see in the image. Is it possible to add them...
-
For the customer notifications when a ticket is created via email or portal. Can we have different responses based on the domain that creates the ticket? (e.g. - Customers who send us an email from '...
- Question
-
Jira integration plus and slack with workflow builder , previously it worked fine but then i have changed the ownership of the porojects to someone else and then it stopped working and all the new ti...
-
Hello, I am trying to migrate a jira server to Jira cloud. I have already made a Jira cloud environment, but when I am trying to start the migration it fails. After accessing the 'migrate to cloud'...
-
We have assets in jira service management setting up the custom field on the service desk screens, shows the objects owned by the reporter. However that needs to be manually filled in. ...
-
I have set up automation sub-tasks based off selection in a Jira form. The issue is the “No” value. Currently the rule is set: ( if “Android” is selection create sub-task else if “IPhone”...
-
Hello community, I think an automation rule adds an on-demand participant to a specific account. And the customer no longer wants. I can see in the ticket history that "jira Admin" added the atten...
-
I have a user who does not receive the invitation email and the password reset email, the mail server is not blocking him, what should I do in this case?
-
Hi In my Service project I have two types of customers. Internal and external. For the internal customer we use the portal functionality but the external customer is not allowed to use the portal.&n...
-
Does Anyone know how to change the run by User, in Script Listeners? Because in Scheduled Jobs you can choose, who to use and not only the current user or the ScriptRunner Add-On User. (-> Is c...
Atlassian Community Events
| User | Count |
|---|---|
| 17 | |
| 12 | |
| 8 | |
| 8 | |
| 8 | |
| 7 |
| Subject | Author | Posted |
|---|---|---|
| 4 hours ago | ||
| yesterday | ||
| Tuesday | ||
| Tuesday | ||
| Tuesday |
