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Fields in Issue Type

Omer Farooq Ghias
Omer Farooq Ghias
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September 13, 2023

Field in Issue type is "Details" when creating a ticket but in User interface, its showing Shipping address. what settings should I change so that it appears details on both places?

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Kseniia Trushnikova
Kseniia Trushnikova
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September 14, 2023

Hi @Omer Farooq Ghias,

Do you have both issue types Details and Shipping address in the list Administration > Issues > Issue types? If so, the problem is most likely related to automations/scripts/post functions of the Details workflow that change the issue type.

Or are Details and Shipping address the same issue type?

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