Community resources
Community resources
Community resources
Jira Service Management
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Hello community, I think an automation rule adds an on-demand participant to a specific account. And the customer no longer wants. I can see in the ticket history that "jira Admin" added the atten...
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I have a user who does not receive the invitation email and the password reset email, the mail server is not blocking him, what should I do in this case?
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Hi In my Service project I have two types of customers. Internal and external. For the internal customer we use the portal functionality but the external customer is not allowed to use the portal.&n...
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Does Anyone know how to change the run by User, in Script Listeners? Because in Scheduled Jobs you can choose, who to use and not only the current user or the ScriptRunner Add-On User. (-> Is c...
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We have Jira Discovery installed on a Windows server on the inside of firewall and need to scan servers in DMZ - outside a firewall. What is the best way ? - open firewall ports ? - install anothe...
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I have worked on other projects, and I am very new to the Jira service management project. There are fields associated with different issue types in our project. But these fields are not appearing th...
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Configured request type has too many visible required fields
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Hi, Atlassian Community How i may set up SLA, after the ticket is escalated to level 2 support, to allow them have one full working day to resolve the issue? For example, in the organisation w...
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I'm working in a automation rule and I need to set the due date 3 months after the creation date of the ticket. For example if the ticket was created 1 January, the due date would be 1 April. How c...
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...oogle mailbox (oAuth) and all emails are created as tickets, so far so good. In the project all vendors emails are created as customers and all notifications despite "Public comment added" and "Ticket c...
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The field just above the send button, I need it gone. It only has one option in it, so removing that option would also be acceptable. Where is that located?
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Hi, Please help me out some unauthorized user has been added into the Jira. how to check what was happened. who has provided the access for the same. Please find the attached SS for the same. Tha...
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We are having a lot of trouble with request text getting mistakenly identified as the signature and it gets hidden in the new "signature" block. We have to expand the block and copy the request...
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For the new project I have set a new email address: One for Notifications and one for in Channels. All is set for the customers to be able to approve tickets by Email (through notifications), d...
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Summary Overall, to perform the action of populating a custom field with the reporter's group is usually using a bunch of "if/else" conditions to first catch who the reporter is and then filter wha...
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The "editmeta" response for a given issue includes this definition for one of the custom fields: "customfield_10166": { &...
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Hi Community I am trying to link an email inbox to our Jira Service Desk but I'm getting nowhere and now I am getting this error message... Can anyone help/ Is this an issue at my end or an iss...
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- jira-service-desk
- jira-service-management
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Whenever a customer sends an email, an issue is created in project A, which is good (and how i set it to be). However, the customer is also created and assigned to project B, C, D (all projects, glob...
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Hey Everyone, Has anyone successfully implemented importing Azure AD user attributes to custom field without an Add-on. We are looking to setup couple of automations based on user attributes l...
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We just read the article New JSM Customer role for internal accounts Jira Service Management (atlassian.com) and were wondering about the best scenario to implement this. We want to activate SSO on o...
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Hi from Barcelona, I've done all permissions for attach files, but we can´t add files in the customer form. Any recomendation¿? Best Regards
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Jira Service Management. Company Managed project. After the Customer creates a ticket in the Customer portal, the following page appears. when I go as admin into the administration port...
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Hi everyone, in Assets i got two errors regarding object schemes and the configuration of object types. The logs seem similar so i think root of the problem might be the same. 1. I can not delete a...
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Creating a new request, reporter field won't allow me to add non-existing customers via shortcut URL
...o be a non-existing customer like the create issue screen? Why can they do it in one place, but can't in the other? Troubleshooting: I've changed permissions so Modify Reporter is Public, a...
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Hi Team, Use Case: I have created multiple queues within my Jira SM project, so that tickets are routed to specific people based on the categories selected in the request form. I'd like the members...
Atlassian Community Events
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| June 12, 2025 8:08 AM PDT |
