Community resources
Community resources
Community resources
Jira Service Management
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Emailed-generated requests, are not triggering alerts via opsgenie.com. Only manually created tickets generate alerts via Opsgenie. What will be the correct setting to make this happ...
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sh-3.2# curl --location --request POST 'https://api.opsgenie.com/v2/alerts' \--header 'Authorization: GenieKey 749797a2-8748-484b-8fc5-f48f006bc3f0' \--header 'Content-Type: application/json' \--data...
- Question
- opsgenie
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Hi all, I am building out a mapping schema for an Employee object in Assets. One of the fields I'd like to have is the 'User' type, to hold the Atlassian User Id so I can easily link a given record ...
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Hello, I would like to know how to add additional fields in the ticket that will allow the agent to use these custom fields to add the status and the job type of this ticket. For more...
762 views 5 0 Deleted user June 21, 2023 -
Hi, Since updating to scriptrunner 8.4 CfValues no longer return the value of the field. Any idea why this might be happening?
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I am searching to add an "iframe" or other creative solution to show the user's tickets on a sharepoint page. I found a question from another user, but this is never been answered. Di...
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I am tasked to deploy JSM into a VMware ESX on prem environment. The question is. Is there a deployable VMware template available that can be downloaded to deploy JSM or do we create a step by s...
- Question
- jira-service-management
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Is it possible to set the profile picture of the user using the User Management REST API or the Jira Platform REST API? I have read the documentation and it seems like you can update the profile but...
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I'm trying to set the value for a multiple users User Picker custom field to one or more people by using the REST API. I'm looking up the account ID for each person I want to put into the field and...
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Hi, I have 3 x Agents (licensed) and they can access SD Projects without an issue. I want to add my development team as part of the Service Desk team. Each of the developers have a va...
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Hello all, I have created an automated action for sending an email with the above values but the Smart values: Epic, Priority and Custom Field(Worked Today) are empty in the email although I ha...
- Question
- jira-service-desk
- jira-service-management
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I want to know how many important features we can add in Jira for the ITSM
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How to define bank holidays in the Calendar - Jira Project Manager? Defining bank holidays, then tasks can not be due on these dates
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I need to have an online form for external access for users not signed into Jira ?
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Is there a way to add some predefined column in JSM Portal. Currently I can sse only some of them as satsus, type summary.
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Hi! We'd like to create a view for agents with the form data, so they can view the ticket data in a way that allows them to work better. Here I have a question due to tests that I have done, I see ...
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Hello!! When adding a new customer to our customer portals we receive the message that we have reached the licenses limit when, being a customer, they do not consume a license. We have it organized...
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Hello We have moved our Help Desk from Request Tracker to Jira Service Manager. The emails are handled using EmailThisIssue plugin. Our users experience lag in the incoming e-mail han...
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How can we remove access to particular project for admins of JIRA?
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I want to add "Escalate this issue" link to a Service Management requests. I know what changes in workflow I have to do to make it visible. My question is - is there any possibility to delay v...
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Hi Team, I am using a Form to capture information related to a HR process within the Customer Portal. Everything works fine on the desktop browser. When I try and use the web browser on my mobile ...
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I want to integrate jira service management (cloud) with microsoft teams but it asks for an admin account. I am admin in microsoft teams but not a Global Admin. in this need a global admin for integr...
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Hello, I'm having trouble with an automation I have created. Automation image is below. So the automation is to send an email to a third party support team when the issue is transitioned to Third P...
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We're unable to confirm a match Hi, We're not yet able to confirm that your DNS records match those in your domain provider. When we do, we can verify your email domain (my domain). To review the ...
- Question
- jira-service-desk
- jira-service-management
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Hello there, Iam trying to Enable capacity planning in Advanced Roadmaps but I can't seems to find the checkbox next to Show capacity on timeline? what to do in this case and why the options isn't ap...
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