Community resources
Community resources
Community resources
Jira Service Management
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Hello all, currently we are facing the problem that our customers service portal page stucks when they are trying to write a comment in the comment field in their issues in the customer portal. Thei...
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Hello! Having a large organization with multiple departments, I would love to be able to filter the monthly report by each team. This information is stored in the Extra properties section, whi...
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Hello, Checking to see if there is a easy way to format issues exported to an excel spreadsheet without add-ons or plug-ins for Jira Sever. We would like to exclude certain fields and apply correct...
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HI, We have JSM implemented but when a call is made in JSM/servicedesk/customer/portal/13 you can't go back with a home button which is linked to the same portal/13 page. Is there a button we can c...
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Hi everyone! I want to create a ICS format file for my country's holidays. I tried to create a ICS file by Google Calenders but Jira couldn't support this file. Why did it, I don't know? How ...
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I am creating Organization custom fields for efficiency gains but I am not able to see these custom fields in the Organization Data Table. Am I looking in the correct table or is this sti...
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We have five projects, one which is ITSM. For any ITSM created from a submitted email I want two people to be notified. I see our notifications are applying to all projects but I want to add to only ...
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Is there a salesforce Jira connector that notifies the case owner when the status is changed via email and also provides a salesforce bell notification?
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Im administrating both Jira Service management and Jira Work management. Jira Work management. Has very interesting option to make subtask as a part of task - > how to make it look and func...
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Hi, so ive been trying to make an automation using the new automation tool but i cant get it to work, however if i setup the same rule in legacy this works. I have an automation from project...
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So, I've been struggling to get the forms via API using Scriptrunner. In general, Atlassian documentation is omitting one crucial part - formid which needs to be pulled first. So, if a...
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Let me first off apologise if I am asking a trivial question, or in the wrong place. I am about to be asked to come up with JIRA based solution. I have never used JIRA in any capacity. The good news...
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Hello, My question is similar to many other ones (example) but for newest versions of JSM, where comments tabs are not tabs anymore but buttons. The script obviously doesn't work anymore. I ...
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We are using JIRA Service Desk 4.5.3 (Jira service management now), does it support change calender management? What is the change calendar? | Jira Service Management Cloud | Atlassian ...
324 views 3 0 Deleted user July 14, 2023 -
Hi community, we are trying to create a request with multiple forms, which will be attach on a status change (e.g. "To Do" to "Validation"). One of these forms should be hidden from agents without ...
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...hanged to 2nd Aug - 17th Aug and the Third should start on with 18th Aug - 1st Sep. I have a Json Script for it " { "cloud": true, "rules": [ { &n...
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Hello, I'm looking for a way to have different SLAs for different labels or types of questions we get from our customers. We want to apply different SLAs for short methodological questi...
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Hi, I was reading about change management in Jira We are using Jira Software 8.5.3 and JIRA Service Desk 4.5.3 (I am aware its out of service, we are planning to migrate to clou...
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Hi, We would like to publish the Change Calendar as a read-only view to staff in our business outside of the Technology department. Hoping this can be done without licensing implications as well.
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can JSM integrate with Microsoft Active Directory for authentication and object reference data
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We've recently split our MS Teams from a single tenant to multiple tenants. When we try to integrate our OpsGenie to the original MS Teams tenant, we get an error message that it is already connecte...
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I am using the Jira Service Management integration for OpsGenie. In my Jira instance, I have the Jira priority values (Blocker-High-Medium-Low) mapped to OpsGenie priority values (P1-P2-P3-P4). When...
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- opsgenie
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Hello, I have followed the instructions from Atlassian Asset and Configuration Management Handbook on how to create an issue to update information (set status missing/stolen, unassign user) in the A...
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Hey everyone, this may be a bit niche, but seems like it could be a fairly typical scenario. In our setup we have a support portal for employee requests. The core team responds to employee req...
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Hi all, I'm asking does anyone know if there is a way for an admin to bulk authorize a group of users in the Jira for Cloud Slack app integration or do we need to have every user authorize it f...
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