Trying to import tickets

[Christopher Proulx]

I am trying to import tickets into an existing project using a CSV file.

The file uploads but when i try to point to the Project that i want them imported to, i get an error saying the Project already exists

Why is that happening

I am using this documentation:

https://support.atlassian.com/jira-software-cloud/docs/import-issues-into-an-existing-space-in-jira-using-csv/

[Marc -Devoteam- · Accepted solution]

Hi @Christopher Proulx 

Most likely the issue is based on the construction of the CSV file.

Pleas show an example of you CSV (Screenshot)

Are you importing via the Jira search or using the import action via the Jira system settings?

[Christopher Proulx]

TY SM , that is the issue. I will talk to the customer

[Staffan Redelius]

Hi @Christopher Proulx 

I haven't done this in a while but do you have the Project key as a column in your CSV-file? If I remember this correctly Jira tries to create the Project with the key included in the CSV file and that is not possible since it already exists.

I you have a deleted a project the key will still be regarded as active if the project is in the trash can.

Test with a small number of items to verify the import before you add all the issues.

Let me know if this solves your problem.

Best regards,
/Staffan

[Hari Krishna]

Hi @Christopher Proulx ,

This happens because Jira thinks you’re trying to create a new project, not import issues.

In your CSV, there is likely a Project Name Key column. When Jira sees that, it tries to create the project again and fails because it already exists.

fix:

Remove Project Name / Key columns from the CSV

During import, choose Import into an existing project

Select the project manually in the import wizard

Map only issue fields like Summary, Description, Issue Type, etc.

After that, the import will work normally.