Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

API Tokens page is not loading

Jacob Brenneman
December 16, 2025

My situation is almost identical to this other member's situation here (and copied below): https://community.atlassian.com/forums/Jira-questions/All-pages-under-https-id-atlassian-com-manage-profile-fail-to/qaq-p/3045037 

---

When I browse to https://id.atlassian.com/manage-profile or any of the subtabs (such as https://id.atlassian.com/manage-profile/security/api-tokens) the basic page content loads, but none of my account details load. 

I get spinners or blanks anywhere my account-specific info should appear. 

I have: 

+ Logged out and in

+ Cleared cache and cookies

+ Tried in incog window

+ Restarted my computer

+ Tried on a different machine

+ Waited several hours (keeping tab and computer active)

Am able to browse and use Jira as usual. Am connected to the internet. No firewall. 

---

I tried all of their solutions (including updating Google Chrome to the most recent version) to no success.

In addition, I tried using Internet Edge to no success.

Help?

0 answers

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Product Admin Site Admin
TAGS
AUG Leaders

Atlassian Community Events