Community resources
Community resources
Jira Service Management
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Hi, the scenario is as follows, 100 objects are found with AQL. I want to limit the AQL search and find any 5 objects and make changes to the attributes of these 5 objects. Is there a possibil...
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We have an issue with data download request. Reporting manager has approved but it is still not tick
We have an issue with data download request. Reporting manager has approved but it is still not ticked up.....here we are not understanding that where it need to be ticked up.
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Good day, Trying to assign a case / issue to a user fails with the following error - The 'assignee' field of CDMSON-2 could not be updated. User 'qm:aa8431d9-a7ba-4050-adb8-e673525097e6:f0325c3f-20...
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The time to first response has been put up but it is showing up as breached even though the response
how to solve that issue
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I tried to set up an automation that would send a single email with all qualified issues. I managed to get a list by adding the lookup issue, but I ended up receiving multiple emails each cont...
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The time to first response has been put up but it is showing up as breached even though the response
i added sla for first response ,but still facing the same issue
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...utomated message is sent to the customer. The way we are currently doing it is with an automation that adds a public comment to the ticket, which is then sent by email to the costumer. Depending on t...
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Hi, Is there a way of changing the lenguage of the options in custom fields? The Custom fields types are: - Select List (single choice) - Checkboxes Currently I have everything in spanish, ...
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Dear Sir/Madam Is there a way to configure auto-reply when reporter send an email to a closed issue? Best regards Ken
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Hi, I have two questions: When a customer replies to a public comment by e-mail, the whole e-mail conversation will be added as a comment each time. Is it possible to only add the (latest) e...
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Email received for external sources (from select parties) has to be automatically captured in Jira as a new issue(ticket) for better mapping and also as a reminder for timely completion of task. Trie...
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When I move 1000 issues to another project I get this error. , but when I move 1 issue it moves without problems.
- Question
- cloud
- data-center
- issue
- jira
- jira-core
- +3 more tags...
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Hi, all From the Help Center portal, Is it possible to select the columns from the custom field? e.g. I've "Vendor Name" as a custom field Then I want it to show on the column. Any help a...
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There seems to be an issue with the placement of stars in my user satisfaction survey email.
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Hi there, I am passing the Request Type ID into JSM via a webhook. I want to set that as part of the automation that is creating this issue but I am failing horribly. In the Additional Fields I ha...
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I am trying to use the request page, allowing everyone to view all of the requests, not just theirs.
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Is there any way to create a jira issue via rest API with an Assets Object using anything other that the object Key? We have a unique Name on all objects and would like to use that to have t...
- Question
- insight
- jira-service-desk
- rest-api
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I am looking to add the standard "Label" field for agents to use in their Issue View. I am in the project settings of a specific project, however, the field called "Label" is not found. ...
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Hello! I'm looking to run an automation based on a time set in a form. For example HR fills out the form when the user is leaving and includes the date and time when this happens. I want the au...
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We have the need for a closed ticket to be re-opened if a customer adds a new comment. I'm not finding a way to do this with Automation and not seeing a way for customers to re-open from the portal. ...
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My service desk agents always need to see the exact time, down to the minute, but the custom date & time picker field I created keeps deciding for itself how to display that content, showing "5 D...
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My Learning and Development team likes the layout of a business project but also want user to add tickets as done with a service project. Is that possible?
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Hi, Hope you can help. I was wondering if anyone was able to install Discovery Insight Agent on a Linux Machine without a GUI. We have several Host Machines in our datacenter that do not have GUI en...
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I'm making a project resource request form for internal use. I'd like the form to allow me to choose multiple types of resources with different attributes, and have a summary of the request roll up t...
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I'm trying to link a company-managed service desk project to a backend software (or service desk) project (preferably team-managed). I ran across this discussion: Connecting a Service Desk to a Clas...
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| August 28, 2025 10:24 PM PDT |