An organization is not receiveing invitation email

[Mayra Yessica Zárate González]

I've seen other companies reporting same issue, how could I know if they're on our suppression list? I've also read an article saying with the "resend invite" button it might work, but it's not actually working, do we have to contact support necessarily?

[Joseph Chung Yin]

@Mayra Yessica Zárate González -

Welcome to the community.  You need to reach out to Atlassian Support (https://support.atlassian.com) for them to assist you further.  They will be able to review the system logs to determine why the invitation emails are not reaching to your intended audience.

One other possibility is that the receiving end (your customers org) is blocking emails coming from your JSM site into their network.  If that was the case, then they will need to configure their networks to allow emails to be processed.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.