Update field

[Katherine Stevens]

My agent wants to know if there is a way to display the last time an external client updates a ticket.  I showed the agent the update field and when you hover over it, it will show a time stamp.  However, the agent wants to know not when they updated the ticket, but the last update from the client.  Is this possible?

Thanks

[Mohamed Benziane]

Hi,

You could try to create an automation rule that will fill a field with the timestamp of the last update made by a client