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JIRAM Service Management Billing

Narayan Basak
November 21, 2023

(Jira Service Management - tcg-digital), there are option as Customer, Customer User, None & User. What does each of this option represents? Which all should be considered in cost segregation?

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1 vote
Joseph Chung Yin
Community Champion
November 21, 2023

@Narayan Basak -

Please review the following product pricing reference page - https://www.atlassian.com/software/jira/service-management/pricing?tab=cloud-new

You only have costs per agent license for your subscription where customers are free of fees.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

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