Community resources
Community resources
Community resources
Jira Service Management
-
I have created a new template with the available issues but. how asigned this new template for default in jira service management?
-
We are trying to pull JSM Assets Cloud data into Power BI and not having success. We haven't gotten a Power BI Load process to complete. We have 7 Object Types (tables), the highest nbr ...
-
Hi there, I would like to use Canned Responses plus Info (Error/Warning/etc.) Panels. When I answer a customer manually, I am able to insert info panels using the editor. However, w...
-
We have a requirement to enable email authentication for external users (portal users), as when they leave the organisation , 1.The portal users should not be able to login to the JSM anymore ...
-
Hi All, I have a scripted behaviour for a single select field that limits the options if a person is in a certain AD group. which works great. However, the field we use needs to change from a single...
-
I created 3 queues in a project and I want to limit access to each queue for specific group ou user. I don't see where can I assign user or group to specific queue. Is there a way to do that? ...
-
Hello team, We are using Opsgenie to get alerts from the vendor's poly Status page ( Poly Cloud Services Status (plcm.vc) ) , to receive alerts we have used webhook integration with poly s...
- Question
- opsgenie
- statuspage
-
I can't see the Custom Chart option anywhere in the dashboard. Not as one of the gadgets nor anywhere else. I'm actually trying to create an open vs closed chart, but I have the issue of seein...
-
We have a free portal (it is not necessary to access with a username/password to create issues) and we would like to be able to show a capcha to prevent a boot from creating issues and carrying out a...
-
We have a free account with four users. We have a single team and a single routing rule. That rule says IF for any received alert THEN route to On-call Schedule ELSE route alerts to Escalation ...
- Question
- opsgenie
-
Hi Is there any way to display on customer portal in JSM all assigned assets from Insight to the user? I want to create the page where every user in org will be able to check what assets ...
-
Hello, I saw already a similar question (Solved: How to append email content to an existing ticket ... (atlassian.com)). But the Issue Key seems to work only for Emailed Requests as I experienced so...
-
Hi, I can't add some users to be creators. I see a different view than what's presented on this page and the option that I used for other users is disabled for this user (who's a site ad...
-
Hello Everyone in the Atlassian Community! Recently, I have noticed that many of us are looking for various add-ons for Jira to facilitate and streamline our work. Naturally, this need arises from b...
-
Hello! Is there a way to work around the issue of sharing sub-tasks with individuals who are not part of my Service Desk project? I've set up an automation that generates new sub-tasks for specific...
-
Hello there. When I attach multiple files (images) to any issue, I cannot cycle through them. I have to close the currently opened image and then open the next one. There used to be a white Arrow (...
-
We are on the standard pricing model and we are stuck at a max of 50 agents which are all in use, we have 3 new starters that require and Agent license. I am confused as we should be able to have ...
284 views 1 0 Deleted user August 7, 2023 -
Hello Atlassian Community, We're excited to announce a new early access program (EAP) for Assets in Jira Service Management. Our goal with this EAP is to increase the scalability of Assets to store...
-
...eedback or testing in the coming months please send an email to jps@earlyaccessprogram.atlassian.net with your contact details and feature requests you’d like to see included. You can follow our public...
-
I need help regarding creating SLA, my requirement is to set the overdue sla based on the due date assigned to the issue, for example i created an issue today and the due date is 10th in that case my...
-
Hello Community My name is Manpreet, and I’m a Product Manager for JSM Cloud. Recently we rolled out Customer notification logs in Jira Service management Cloud that allows project admins to v...
-
Hi I have a Jira Service Management with Premium plan which includes Opsgenie fetaures. So it is not a standalone Opsgenie. I would like to set up the integration for Incoming calls but I have some ...
- Question
- opsgenie
-
Is there any way I could get the "logged in user" (from rule trigger) and set it as attribute in object schema automation? The goal is to automatically set a "creator" attribute when creating an...
-
Hi Team, Today, we created a form which is equivalent to excel, so we did that fully, but unable to make it perfect view for the customers who fill the form, viewers or the approver. The screen siz...
-
Hi ! I'm trying to try using Jira Service Management to sort and track user requests. Tasks are created based on incoming mail. If users select "reply to message" in the mail, then jira does not re...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 43 | |
| 15 | |
| 8 | |
| 8 | |
| 7 | |
| 6 |
| Subject | Author | Posted |
|---|---|---|
| yesterday | ||
| Sunday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT |