User unable to create issues via email

[Naveen Kumar Shantharam]

Hi Team,

I've a user in my project with Service Desk Team permission. However, she I find this error in the email logs. 

Date	Status	Key	Details	From	Mail subject	By handler
21/Nov/23 9:22 AM	FAILED		You do not have permission to access this Request Type.	erin.wilson@galepartners.com	test	Jira Service Management Mail Handler

[Jehan Bhathena]

Hi @Naveen Kumar Shantharam ,

Welcome to the community.

Would suggest checking the below options:

• Check if this user has Create Issue permissions
• Check which user is allowed to create tickets via emails https://community.atlassian.com/t5/Jira-Service-Management/You-do-not-have-permission-to-access-this-Request-Type/qaq-p/2360709#M136752

Hope this helps.