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Use case: A ticket that is created by our automation for events is communicated to the affected customer by email. The customer responds to the email with his ticket system and we want to save the reference in our JIRA on the ticket in a separate field as an external reference. Has anyone already done this, with on-board tools or add-ons?
I had added the Reference field to the ticket, but it doesn't seem to be intended for this.
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