Priority to email subject

[IT Support]

Hello :)

about this issue, bringing the priority of an issue directly to the email subject, I already read a lot. Sure it would be possible to edit templates (*.vm) down the WEB-INF folder but this is no longer working and maybe you don't have permissions to the jira install directory.

But I had the idea if its possible to just ad the priority automatically to the issue summary? Cause the summary always is shown to the email subject.

So how the variable of the priority, which is always required, can be ad to the issue summary?

Thank you all in advanced.
Cheers Leo

[Tim Kopperud]

Hi @IT Support,  you might use Automation and create a rule like this:

Replace the filter (If) to your needs, so only relevant issues are affected. 

Use smart values to rephrase the Summary field by using something like this:

{{priority.name}} - {{summary}}

The result will then be like this:

TimK

[IT Support]

Hey,

this is a good one :) but its just shows this

So jira dosent replace the variables by the values...

[Tim Kopperud]

Hi @IT Support can you attach an image of your rule action where you try to set the summary using smart values?

TimK.

[IT Support]

sure (its in german but normally the variables and all the files are still named originally)

[Tim Kopperud]

Hi @IT Support, by looking at your attached image it seems you are using legacy automation. This version of automation was promoted by Atlassian before they purchased Automation for Jira from Codebarrel. Now Atlassian has swithed to a new automation engine, and the one you use is regarded as legacy as you see from this menu on my Data Center lab instans.

I suggest you switch to the new automation engine which is free and included with Jira. This is the automation engine to use these days, the legacy engine is not as feature rich as the new one and will in the future be discontinued (if I have understood the information correctly). 

It seems the legacy automation doesn't support smart values which is why you get the result {{priority.name}} - {{summary}} and not the real values for these fields. 

The problem though is, if your "Deployment type" tag in this post is correct, you are using a server instance and not a Data center instans. The only version available from the market place for server is the lite version which is rather limited. See this link to Automation for Jira - Server Lite.  

For Data Center you have the full new automation engine available as you see in this link to Automation for Jira. Notice it's only a few month left on the server suppert so I might suggest you also look into updating the license to Data center. 

But as you see from this link to the version history the full version is avalable for Server to download, but originally it was not free so I suspect you need an already valid license to exist on your instance to be able to activate one of these. (You might try it on a lab/test server). 

The image of the rule I attached in an earlier post is from the new engine. 

I understand this answer goes another route than directly answering your original request. Though the new automation engine has somehowe become an important feature of Jira and I personally regard is as essential, and it raise Jira to another level. And as you see the new automation will solve your request. 

TimK

[IT Support]

hmm well you might be right... Our Jira version is to old and I dont think as long we dont move to the cloud it will be stay old.

Its not the first time hearing this.

Thank you anyway TimK