When I send out an invite to a new user they don't see the invite.

[William Pettersson]

This problem started in the last month or so.  Before that I never had an issue.  When I send the re-invite it works. I am just trying to figure out why this just started. I have checked with our IT team and they said they don't see the original invites going out but they do see the resend.

[John Funk]

Hi William,

Sometimes the email address gets added to Atlassian's suppression list. You should open a support ticket with Atlassian to have them check that email address against the Suppression List. 

https://support.atlassian.com/contact/#/