How can I prevent customers from creating new customer/jira accounts via user picker?

[Ada Kardos]

While I see there is documentation on how to disable this feature in cloud, how can I prevent customers from creating new customer/jira accounts via the "create new customer" option in the user picker for Data Center? (Not server, sorry this got mis-tagged somehow.)

[Andy Rusnak]

Hi Ada, 

Thanks for using Community! 

The option to prevent customers from signing up themselves and require an admin or agent to create an account for a customer within JSM Data Center is controlled within Settings > Applications > Configuration (under the Jira Service Management option).  

From that page there is an option to set the option that only Admins can create accounts and customers cannot sign up on their own.  

There is also a suggestion asking for the ability to restriction Agents from adding customers too, if this is also functionality you are interested in I would recommend voting and watching JSDSERVER-5463 

Does that help to point you in the right direction on your question? 

Best,

Andy