Creating A Shareable Form Link - No Portal Access

[Chris Clay]

Hi,

I work for an organisation that has JIRA Standard (will soon upgrade to premium), along with JIRA Service Management and JIRA Work Management\Software.

We have a portal where we have a number of internal users being able to submit requests to different spaces however I now need to create a space where we want to invite external users to submit requests.

If i send a portal link, it's possible for users to navigate to other spaces on the portal and log tickets there. 

Is it possible to create a form under a request type, and then share out only a link to the form so the external users are not able to able to navigate anywhere else. I was looking at domain control, however i can't guarantee what domains these external users will come from. 

I have looked at the forms, and using articles online can see there is a settings tab in a form where i can turn on a "Create A Shareable Link", select a request type to associate it to and then copy the link. This works for myself when i use it in a standard browser, but if i try Incognito, it just shows a blank screen. 

I should mention, the space I'm editing is Open and not restricted. 

Ideally, without 3rd party apps, what is the best way to create a form that allows for any external user to submit work requests?

[Chris Clay · Accepted solution]

Hi @Marc -Devoteam- 

That's great, thank you. 

After posting yesterday, I actually saw that you can have multiple help-centers in Premium so am pushing for us to get upgraded asap. 

We're going to implement domain control too, but think this may take us longer to implement with our current setup and use-cases around the business. But certainly I want to have that setup.

Thank you so much, if i can get us upgraded to premium sooner rather than later then we'll be winning.

Thanks,
Chris

[Marc -Devoteam-]

HI @Chris Clay 

You could look at add-or-remove-restrictions-on-request-types or when you have moved to a premium subscription, check create-and-manage-help-centers 

Or look at the general Custom Access settings in your instance; change-global-customer-permissions 

You could enable Internal access and list the domain for internal users, then change the JSM space permission to restricted, so only internal users can access these portals.

[Marc -Devoteam-]

Hi @Chris Clay 

If my answer helped, you please accept.

This will also help others, with a similar quesiton.