Jira - Jira Service Management - SSO

[ML]

Hello,

I am currently in my second year of apprenticeship in an IT department, and I am contacting you regarding a project to implement Jira Service Management for IT department support.

We would like to set up single sign-on (SSO) for access to Jira - Jira Service Management (customer-side Service Center) for our 90 users, integrated with our identity provider (IdP).

The idea is to avoid our users having to create an additional account to log in, which is why we want to link Jira Service Management to our identity provider (Azure AD) so that their username and password are the same as those they use on a daily basis.

My question is the following:

To implement SSO, do we need an Atlassian Guard licence for each user (i.e. 90) or is a single licence for the administrator enough when setting up SSO ?

Thank you in advance for your help and advice.

Best Regards,

[Damien Versluis]

That link gives the big picture details.

However you do not need a licence for Guard if you are only a customer.  (ie you are defined as a Customer role).

If you are a JSM agent or JSM agent & customer then you will need a Guard licence. 

[Marc -Devoteam-]

Hi @ML 

If you only want SSO for JSM customers, check this KB; https://support.atlassian.com/atlassian-cloud/kb/user-provisioning-and-saml-single-sign-on-for-jira-service-management-customers/ 

If you also want your agents (Jira users) to use SSO, then you need Atlassian Guard.

The Guard license is per user.

See https://www.atlassian.com/software/guard/pricing