How is the "Groups" field used?

[Payne]

Under the "People" section in a Jira Service Desk (Data Center) issue there is a field named "Groups" that I don't know the purpose of or how to use. When I edit it and attempt to enter a value, no match is found, so I guess I have no groups configured. I'd like to know how to configure groups and to know the value of indicating a group on an issue. Thanks!

[Marc -Devoteam-]

Hi @Payne

This is a field in your instance, if it doesn't serves any purpose remove it from the screens.

If you add user groups in User and Roles, then you can share the issue with this group.

See; Share requests with groups from the issue view in the linked page.

[Susan Waldrip]

Hi @Payne , there's an Atlassian page with lots of info and help on this, see if this helps:

https://support.atlassian.com/user-management/docs/manage-groups/