Setting an asset field based on reporter

[Mikel Whipple]

We are importing users from Entra using the Pio software tool. We want to show extended user information in the ticket. I have created a customer field that is an asset object field. When I set the field the information displays properly, however I want to set the customer field to the reporter when the reporter changes. We also want it to use the reporters email address as is this is the best record to look up. I am using automation to do it but not getting good results. I know AQL can be a bugger so I wanted to see if we could get some help here. Thanks. 

[Christopher Yen · Accepted solution]

Hi @Mikel Whipple 

I have a similar setup to what you're describing so I can share what works for us for you to reference. 

Trigger: When value changes for reporter 

"Work Email" is our attribute name on the object

"Work Email" = "{{reporter.emailAddress}}"

 
Hope this helps!

[Mikel Whipple]

Thank you so much! This works perfectly. 

[Marc -Devoteam-]

Hi @Mikel Whipple 

To do this, you first need to add an extra user attribute on the user object in the assets schema.

This way you can link the user object to a real Atlassian user.

See there documentation on how this can be done via automation, https://piosoftware.atlassian.net/wiki/spaces/WS/pages/22937661/Mapping+Azure+AD+Entra+ID+Users+with+Jira+Users+and+Jira+Groups 

I have to find the right documentation on how to set a field based on reporter for you, will get back to you.