Support email not being received by one user in group

[Theresa Jutagir]

One of my users is not receiving emails when a support ticket is opened.

He used to receive them up until last week when his email account was hacked. He has since changed his password and the issue is resolved BUT Jira is still not sending emails to him when support tickets come in.

I've checked all the settings the AI suggested. His email is apparently not being suppressed but it still seems like it is.

Has anyone else had this issue and how did it get resolved?

[Trudy Claspill]

Hello @Theresa Jutagir 

I recommend that you open a support case directly with Atlassian. They may have blacklisted the email account, and they would need to undo if that has happened.

https://support.atlassian.com/contact/#/