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Jira Service Management
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We have a JIRA Service Desk project with Request Forms based on issue type and request type. Once a ticket is created, we can add a form to it, but this form needs to be completed by our external cus...
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Hello! How do I get a list of JSM users using a license. I can see in my billing preview that we are using 94 of 100 licenses. When I click on that number it brings me to a list of ALL users. I woul...
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Hello, I have the following scenario: I have 5 connected email accounts on my JSM. Each of them is for a particular team in a department. I want to create an automation rule that assigns the issue w...
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I need to auto the form to the user/reporter to fill out the approval information, is this possible or not? what are the options to approach it. thanks in advance if any one know it.
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I have a question about the time intervals in OpsGenie, in a general sense but also specific to notification policies. I have a notification policy that defines windows from 10:00am to 4:00pm on all ...
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I have a JSM board that tracks "hardware" assets, "customer" assets, and "location" assets in each issue. In our organization setup, these assets are all linked (i.e. specific "hardware" are linked t...
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Good afternoon! I am trying to integrate Zabbix with JIRA to automatically create tickets, but I am unable to do so. My Zabbix version is 7.0, and I am using the default Zabbix webh...
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Hello! I am trying to create an AQL for when a value has changed in a custom attribute in Assets. For example, we have a Software object type with multiple user attributes: Technical Resource, Techn...
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Hi, Community! We announced the streamlined incident UI in May, which brings alert, on-call, and incident response features into Jira Service Management. Since the launch, we have been gathering yo...
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- jira-service-management
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Hello, I created an automation rule to send email notifications after an issue is created. Is there any way to add the link of the service inside the email that is being sent from automation? I see w...
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Hi Team, As per the below diagram, the issue is missing approval in Business Approval stage. When requestor raised request, it goes to "Business Approval"(Customer) and there whoever pa...
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So my project currently has to ticket types that I am using for ticket creation externally with the API. I have one form that creates ticket from a phone call and another for email. Is there a way to...
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Dear community I created an automation that, when a ticket is created in an ITSM project, automatically creates an identical ticket within a Jira Software project board. I also set up an aut...
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Buenos dĆas. Solicito su ayuda con un consulta se puede configurara que llegue respuesta de actualizaciĆ³n de una solicitud al correo que enviĆ³ el soporte, me refiero ver la respuesta sin nec...
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Weāre excited to announce you can now connect Assets objects with changes & incidents in Jira Service Management! Available for Premium and Enterprise customers, relevant Assets objects (such a...
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Hello, Is there a way to have a team schedule expand by default? ---------------------------------------------------- ----------------------------------------------------
- Question
- cloud
- on-call
- opsgenie
- opsgenie-cloud
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I keep seeing this configuration error which is blocking me from using other channel-features like the 'widget' not until this gets resolved. However, based on the problem shown in the scr...
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Hi All, What would be the best way to send the weekly on-call to a specific Slack channel every Sunday morning? (primarily and secondary from all teams Thanks!
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Is there a way to create a queue to see which tickets the logged-on user is listed as a participant and another for the tickets the logged-on user is listed as an approver?
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Is it possible in Jira SM to have a parent organization that can see the tickets of many child orgs. Such as a company that has subsidiaries? So for instance Parent Company | L...
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Hello, i've changed everything to german so far. The only problem is the registration Email comes in english and i cant find a way to change this. Can someone please help me with this ?
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Hi everyone, I am rather new to Jira and I'm interested in migrating some projects from Flyspray. I've been using the System > External System Import function and picking the "old experience" w...
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Buenas, 1. Me gustaria saber si puedo utilizar a Jira Service como un sistema de ticket. 2. Tambien quiero saber si al terminar una solicitud en el portal de usuario puedo hacer que...
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Hi I'm testing Data manager in assets and in the step off executing the job it give me this error and i don't know how to fix it. Thank you in advance. An error occurred while cal...
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Hello everyone. I am using JIRA Service Management (5.17.0) DataCenter and have set up a service project for the Service Delivery Team. The application runs on a single node (Windows Server)...
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