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Jira Service Management
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I need to know the creation date, hour and minute of my issues in a search for issues. How can I do?
478 views 4 0 Deleted user November 21, 2024 -
I am trying to set up JSM as a ESM solution in a commercial real estate management setting. My design involves having 1 JSM project per property managed. I've just read that there may be a ha...
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Hello everyone, I am using JIRA Service Management 5.17.0 (Data Center) have a service project which contains incident,service request and change request. Incident and Service request is being ...
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So I have been trying to use the Jira Cloud for Sheets, what i am facing now is looking to the latest ticket, not all the tickets are included inside the sheet, some of the ticket are missing. Is the...
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...translation. The german announcement, which i can directly set up in the customer portal view (...customer/portals?customize=true) is as follows: Dear customers, [information]. [more information]....
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Hi! I've noticed that there is no option to delete permanently an issue or in bulk issues in a specific project in Jira. How can I change settings to be able to do it? Many thanks!
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I am currently implementing Queues for our Support, but we want to differentiate between used languages within the request, to have e.g. our English Support Team only receiving the English requests a...
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When someone writes to us by email, a task is automatically created in Jira, some employees use a signature in the mail like āBest Regards...ā so, in Jira itās all displayed in this form, how can I f...
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- cloud
- field
- gmail
- jira
- jira-server
- +3 more tags...
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Can Virtual Service Agents be used with Atlassian products other than Jira Service Management? If it can be used for other products, please give us examples of its use.
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I have a number of asset objects setup in Jira and I want to change the attributes from Default/Text to Object/(link to metadata). Is it possible?
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HI We are using the standard JSM and I would like to find a way to group attachments/documents in Jira Service Management. Alternately, is there a way to sort or search for specific documents? Cur...
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We have just integrated Power BI Connector for Jira For generating reports in Power BI using Jira Data but data load using this connector is taking a lot of time. Kindly provid...
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He there Jira Program Boards team. Hope all is well. The Advanced Roadmaps toolset is really starting to come along, and my organisation is starting to use it in production now. I d...
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We have 2 emails linked to our JSM. 1 for our clients and 1 for customers, this helps our support team differentiate between the two and follow correct procedures in order to help them with their iss...
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Hello everyone, Iāve encountered an issue with Atlassian Confluence and Jira Service Management (JSM) that I hope the community can help with. When creating a linked page in a JSM Problem re...
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We're currently Unthread customers looking to bring all our work into Jira for better reporting. One hurdle we have been running into is how to manage our client base in Jira Service Management, part...
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Hello, Is it possible (is there a way or plugin) to make changes like creating request in JSM or new tickets offline (no internet connection) to later sync with Jira Cloud and upload those changes t...
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Subject line says it all. I have an automation that re-opens the ticket with reply. Only problem is that I'm typically dropping internal notes into the ticket, and I don't need the workfl...
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I have created a change management project that will require 1 user of a certain group to approve the change before we can implement it. I understand how to set up approvals in the workflow and see w...
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Hi Team, Hope you are doing well! I'm new using Jira Automations and I need help with the following. I have project A where we receive accesses requests, project B where we have the ...
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I have a colleague who states this functionality appeared for about a week last week, then disappeared. On a JIRA board, when an issue's Due Date passes, the Due Date is shown on the card deta...
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I am trying to run a job in Data Manager Adapter Client based on this documentation: https://support.atlassian.com/jira-service-management-cloud/docs/run-a-job/ I have generated an adapter token an...
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Hello, I hope you can help me I have the role of User Admin Access, I received an invitation to join as a Customer, I accepted it and when I entered the instance it did not let me see my own...
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Hello, I have a case where on a Script listener I want the action to check if the assignee is account id '999' if it is already 999 then take no action, if the assignee account id is not 999 then ass...
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I created a demo instance for study about JSM, and the Automation page changed, I no longer have the previous interface nor the new interface with Intelligence, only "Legacy Automation". Does anyone ...
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Atlassian Community Events
| User | Count |
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| 23 | |
| 6 | |
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| 4 |
| Subject | Author | Posted |
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| 19 hours ago | ||
| yesterday | ||
| yesterday | ||
| āJanuary 14, 2025 5:27 AM PST | ||
| āJanuary 13, 2025 8:41 AM PST |