Automations to populate linked asset objects from a JSM Technical Support form?

[Jeremy Wortsman]

I have a JSM board that tracks "hardware" assets, "customer" assets, and "location" assets in each issue. In our organization setup, these assets are all linked (i.e. specific "hardware" are linked to their corresponding "locations" and the "location" is linked to "customer."

I created a form that allows users to submit known problems, and in the form, they can submit the unique ID for either hardware or location. Based on this form submission, I am trying to create an automation that will edit the remaining asset fields for the issue. (i.e. if the user selects a value for the "hardware" asset, I would like the the automation to populate the linked "location" and "customer," or if they select a "location," the "hardware" and "customer" are populated.

How can I accomplish this in automation rules?

[Mikael Sandberg]

Hi @Jeremy Wortsman,

Welcome to Atlassian Community!

You have a couple of options to do this, one is to link the field to a Jira field and then use that as part of your automation to lookup the object. Another option is to use smart value to get the field value and then use the smart value as part of the lookup. Have a look at this KB regarding Form smart values.