Community resources
Community resources
Community resources
Jira Service Management
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We are shopping for an Incident Management Platform and we had been researching OpsGenie and it looks like that might fit our needs. We understand that functionality is being moved into Service...
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In our project, the Reporter creates a ticket via email. We have requirement to see what Organizations they are a member of and populate the Organization field automatically. If multiple, we co...
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Is there a way within JSM to get a listing of what all projects a user has access rights to? If not, is there an app that provides this functionality?
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The Live version of all our request forms now shows a required field to share the ticket with people. This appeared without warning nor consent. Our users are spamming the entire organization. We ne...
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Hello, I've been scouring the web, but I found a lot of old documentation and images about turning off alerts. Does anyone know how to turn off Opsgenie alerts currently, in our year 2024. *Opsgeni...
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- cloud
- opsgenie
- opsgenie-cloud
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I understand that "Operations" features are still rolling out but I can't even Star a Filter. It's not entirely clear which features are ready like Heartbeats and even Policies are missing and heard...
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Hey! I'm trying to find issues using the field key, but I can't seem to get it to work. It only searches fields like summary, reporter, etc. Can you help me with this? Thanks!
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How do I contact a live person about an outstanding invoice?
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Hi Team, Before we had to perform a re-authorization for our incoming mail server, due to the switch over to GraphAPI, we had mail handlers that would fetching emails using EWS/MAPI from a specific ...
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I wanted to update the custom field (Reason for reopening) of 2 lakh issues. using JQL in script runner provide any script.
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Hello, We would like to install JSM data center on our windows server. Checked online information and downloaded the installer however it is .CRDOWNLOAD file which unable to install. Any thoughts ...
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I need help with importing csv files and linking objects. I have two csv files: customers and (as a child of customers) employees of the customer: Customer object Attributes: Name (type standard, ...
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Hello eveyrone. I am trying to create an automation rule that creates a new ticket upon custom field value and I am struggling with how to get the right syntax to fill in all needed fields from the o...
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Hello In my Jira service management configuration in the Agents view they have to classify a list type field "Request type" I would like when the Agent selects an option another list type field if as...
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Hello, can you please advise if it is possible to adjust the font in JSM, as some of the fields are bold, the others are not . Thanks
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Hey all, One of our teams wants to import devices into Assets to use as their main asset management system, but one of their requests was whether they can import comments as well through the CSV imp...
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Hello All, can you please advise how to make sure that the start date cannot be before the end date in JSM (see an example below). Maybe it is possible to fix it somehow? Thank you for the su...
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I have added a new user (service desk customer), each time trying to open a ticket, Jira just forward the link to the customer portal. I have tried to open it with private mode (incognito mode...
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I have used the linked resource to set up my automation Extract Content out of Description and Summary with Regex and Automation | Jira | Atlassian Documentation My automation works well until it g...
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Hello! First of all, thanks for helping me. Our Jira was configured with a Google account and since July 17th we are receiving a reauthorize request on Google side. We migrated our account from Go...
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Tenemos filtradas un grupo de incidencias correspondientes a nuestro equipo, y todas ellas deben pasar a la vez de In Progress a Ready to UAT, y no encontramos la forma de hacerlo en bloque. H...
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Hello, I´m new to Jira Service Management (cloud) and we are now testing it. I´d like to ask if it´s possible to add customer name either into the log in message or introduction text of self ...
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How to set up sending email notifications to all customers in the Jira organization when an event happens like a comment (Added/edited), transition occurs in the status of the ticket in the w...
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We want to have a demo of the Jira service management cloud version capabilities and ad features. How can we get that?
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when we had Halp. every time we used the :ticket: emoji on slack it would auto assigne the ticket to the person who triggered the emoji. now that Halp is gone. is there a different way to do it ...
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