Users can not login

[Kasim Oktay]

Users keep getting a message : You re almost there TRY AGAIN. This started on Monday 28 Apr 2026

[John Funk]

Hi Kasim,

It says you are on the Free subscription - is that correct? And if so, were you on a Trial subscription for a higher level at some point, like Standard or Premium? How many users do you have? And are they Jira or JSM or both? 

[Kasim Oktay]

I am an administrator but i can not add anyone on the project. I get this error ash 1EKX7UL
Trace e2c4e28b1fd547b59a2ad3af5af42846

[John Funk]

Those are typically browser related errors. Try clearing cache, using Incognito or Private window mode, or using a different browser. 

[Joseph Chung Yin]

@Kasim Oktay 

Can you provide more information on your ask?  When you said users  - Are you referring to customers trying to setup his/her account to access the JSM portal?  or Agent (one who needs the actual agent license against your JSM site?

Please advise.

Best, Joseph

[Kristin Lyons]

Can you provide more information on how users normally access Jira?  Do they have local Atlassian accounts or is there an integration to Active Directory?

[Nikola Perisic]

Hello @Kasim Oktay 

When is the affected user receiving this message?

[Kasim Oktay]

From Monday 28 Apr 2026. They have been receiving the same message and thought it was a general problem.

[Rohit Utukuri]

Hi @Kasim Oktay ,

Sometimes new users see the message when the user provisioning is taking longer than expected. Typically, the issue should auto resolve in a few hours, since it is longer than that, Atlassian support would have to address the issue. 
I have flagged the issue for Atlassian support to provide additional support.