[SOLVED] Automation On Transition on Triggering

[Shanelle Boluyt]

I figured this one out, but thought I would post in case someone else bangs their head against this in the future.

Scenario:

User wrote an Automation rule with a trigger of Issue Transitioned to [StatusX].  It's not getting triggered (doesn't even appear in the automation log).

Added a second status to test - that one triggered.

Verified there wasn't another status with a similar name / etc.

Took a close look at the workflow... this particular workflow has multiple phases.  The team using it has the issues move something like this: Open --> Review --> Approved (DONE) --> User submitted paperwork (Reopen) --> Build --> Done.

The status we were triggering on was the one that re-opened the issue.  It's was set to trigger an "Issue Created" event.

Which meant that automation didn't see it as a transition.  It saw it as a create.

Options to fix:

- Change the Event type in the workflow (up to the users)

- Change the trigger to Issue created + condition (JQL: status = [StatusX])

[Shanelle Boluyt · Accepted solution]

In this case, the issue was with the way the workflow was treating the status.

This particular workflow has multiple phases.  The team using it has the issues move something like this: Open --> Review --> Approved (DONE) --> User submitted paperwork (Reopen) - Build --> Done.

The status we were triggering on was the one that re-opened the issue.  It's was set to trigger an "Issue Created" event. Which meant that automation didn't see it as a transition.  It saw it as a create.

Options to fix:

- Change the Event type in the workflow (up to the users)

- Change the trigger to Issue created + condition (JQL: status = [StatusX])

[Bill Sheboy]

Hi @Shanelle Boluyt 

Did you previously create a question for this scenario / symptom?

If so, please add your own answer to the question and accepted it.  That will help others with similar needs find solutions faster.  Thank you!

If not and this is both your question and solution approach, please add the answer to this thread and accept it.

Kind regards,
Bill

[Shanelle Boluyt]

will do