Community resources
Community resources
Community resources
Jira Service Management
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(Sorry sooo many questions raised recently) I need to design a form that has 3 drop boxes, within condition sections. The contents of the 3 drop boxes are same. I don't mind linking to 3 se...
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Dear Team, We have only 5 users after 30 days trial can we still use it for free ?? we don't wont additional users only 5 users we use did we have to pay any amount or we can use it for free
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Attempting to set up automation from resolving a ticket to creating a new task, the customer field (value) assigns the name to the assignee field on the newly created ticket. The automati...
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Since today I can no longer log working time directly in Jira (JSM & JSW) - the "Save" button is inactive, although all mandatory fields are filled in. I usually use the keyboard shortcut 'q...
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Assets objects of a certain object type not being returned when setting field in Automation for Jira
Hi, I am trying to set an Assets customer field 'Client' when creating an issue using Automation for Jira. I add the field as a field to set and when enter the name of the object it does not appear...
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Hello I have a Jira service management portal. In this portal I set up a description for the attachement field: I would like to modify it. For that, I go to "Project Settings"/"Request types": &...
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I have project on which two teams are working. I want to make sure that team A is not able to see issues from Team B and visa-versa. note: in issue creation i have added a field as provider ( Team ...
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Concept Relates To Application Type Jira Service Management Deployment Type Jira Cloud, Jira Server, Jira Data Center What is shown? A JSM project for ...
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Hi! My company using cloud jira. I need to configure notifications in JSM. I have installed Jira Cloud app on my android phone. I'm logged in this app, I can see notifications, I can configure th...
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Hello, I would like to know if it's possible to hide or remove the panels that are displayed on the home screen of the Help Center. Specifically, I am aiming to create two separate Help Centers rath...
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Hi, I have a question regarding "Time to resolution" field within Jira. When viewed as queue it shows time and date when the ticket will be breaching its SLA, but when exported or viewed as ...
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My company uses the Atlassian Suite of Software from Bitbucket, Jira to Confluence. Recently, we deployed a Blazor C# Single Page Application to S3 Bucket as static web page. We embedded the JSM wi...
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Buenos días, De repente esta mañana ha dejado de funcionar la opción de "seguimiento de tiempo" en Jira Service Desk Management Cloud. Si la petición no tiene tiempos asignados, entonces me deja aña...
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I have around 12 filters which I export once in a month to get the latest data and append to the existing spreadsheet at the end of every month.Now , I am trying to automate this expo...
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Hi, For months now, an extra scroll bar is appearing in tickets in Jira Service management. This extra scroll bar doesn't have any function. It just makes 1/3 of the screen not visible.  ...
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Hi Team, We have successfully integrated Opsgenie with Icinga 2 following the provided documentation. While host alerts are being received, service alerts from Icinga 2 are not being sent to Opsgeni...
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- opsgenie
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Today I went to edit a form and for some reason it is only showing me the smallest form size and I have to horizontally scroll in order to view the rest of the form. This was not an issue I n...
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We recently have the need to build an on-call rotation and I was trying to explore opsgenie on my home instance. it seems from the time I looked at it a couple of years ago to now it is more fully in...
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- opsgenie
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Hi! Does anyone have any experience with crating a template for an email requests for Jira admin? Any idea what could be a good clear template i can suggest customer for opening tic...
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Buenos días a todos... Cuando se incorpora a mi compañía alguien siempre necesito agregar el cliente desde el área clientes en el portal y luego he de irme a assets a crear de manera manual el usuar...
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Hello, My organisation is likely to need to implement a series of groups to allow us to remove some complexity to our authorisations model. (Basically the group selected is dependant on the organi...
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I have a request from one of our teams to hide an ID field from Reporters until their request is resolved. Example: portal field to be hidden is: ID 1. Jim submits request 2. Support investig...
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Is there a way to access the user and form details when a Jira automation is triggered by a form submission? I'm working with Jira Service Management (JSM) and I'm using the "Form Submitted"...
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Hello I have two instances in production js.atlassion.net (jira software) for the dev and jsm.atlassian.net (Jira service Management) for the supports. I have made an app link betwen my two i...
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