Community resources
Community resources
Community resources
Jira Service Management
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I would like to use a filter to see all the cases I have written a comment on (within x days). As a side note, I would also like to see a count of how many comments I have made (within x days)...
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PLEASE NOTE WE ARE USING DATA CENTER The team aims to send a reminder to the ticket reporter when the ticket status is “Waiting for response.” There are two reminders that need to be sent, and in th...
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Per project we are adding customers from within a certain domain. What we notice is that these customer show up in user management. They should get only the role Customer but most of them also get th...
257 views 2 0 Deleted user November 8, 2024 -
Hello, I want to import new organizations/clients via a csv file. Is it possible that they are created automatically while the importation or is it needed to create all the organizations/clien...
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Hey, I want to find a way to extract a single field from a form which Agents can add in to existing Jira tickets. The form is being used to log and record licenses for images which ar...
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Hello, I need to consultate the history log of a few asset I have registered in the Jira Asset plug in. I select the asset and go on the History tab, I see that the more recent updates don't...
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Could you assist us with implementing a schedule rotation in OpsGenie? We have a team of four people (A, B, C, D) in one timezone, with their on-call hours from 12:00 AM to 12:00 PM. There is one pe...
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- opsgenie
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After setting the time of the trigger execution automation still fails, not sure what is wrong, help
Hi all, I have been posting about automations and issues I am facing past couple of weeks The community has been great in helping me see what I missed. Hoping to get some more support and hopefully...
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I'll try to explain this as best as I can, it's a bit complicated at least to me. We heavily use Slack Assist for users to raise IT requests, we use custom fields, such as Multiple User pick...
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I am in an enterprise organisation requiring multi-vendor ITSM, and we are considering whether to adopt the Advanced IT Service Management template or use a partner to configure. Who h...
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Hello, Looking at the built in report --> Sprint Report, identifies three scenarios for the stories associated w/ the sprint (completed, not completed, and removed). All three are very helpful. W...
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Hello, I have an email integration that create alerts within my project in JSM. The data is sent in a table type format and in value pairs within the body of the email. I can successfull...
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I want to send a notification email to all my portal only JSM users. Is there a way to do that?
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Hi we are trying to setup an external customer portal so that we can share a link for a customer to drop help desk tickets. The issue we are running into is that when we do that they can click and go...
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I have an email associated with my project in Jira, where requests can be sent via email and these emails are converted into issues. However, when this email is included in a thread, ...
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We added an attribute field in our JSM Assets named Notes. We added data and we could search on this if needed. Now we can't search this field. How do we do this now?
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Hello Everyone, I have been trying to enhance our service management project with automation rules for our asset schema. I seem to have a hard time finding information on how to format the J...
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Need to identify which Help Center was selected when a ticket was created in Jira Service Management
Subject: Need to identify which Help Center was selected when a ticket was created in Jira Service Management Details: Setup: I have a single Jira project with one request type av...
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I've set up a manual trigger automation rule to clone a ticket from one project to another. However, when the rule is triggered, the cloned ticket isn't assigned a request type: ...
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Hello everyone, I am new to Jira and we are days away from putting the product into production. I would like to know how I can personalize the emails that are sent to clients, please.
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Hey there 👋 If you joined us in-person or digitally for Team 24 Europe last month, you know we’ve been cooking up plenty of exciting updates to the Jira Service Management virtual service agent. B...
- Article
- jira-service-management
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There are settings and linked issues that this team wants to keep as is. They also want the alerts attached to the newly created group that came over from Opsgenie attached to the original group. Is ...
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Hi, What does it mean by Generic event? I have noticed that once a ticket has been resolved by an agent, a customer who has raised a ticket is not getting a notification that their ticket is...
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Hi We want to make it easier for users to know what portal to create tickets in. We want to hide all the portals from the users except for one. We want the one Portal to do the triage of the ticket....
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When a linked issue status changes I want to add an issue comment. I know I how to do that. What I'm trying to do though is limit this automation to only run for specific request types. ...
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Atlassian Community Events
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