Community resources
Community resources
Community resources
Jira Service Management
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For anyone using the clockwork app in Jira Service Management, do you know how to generate a report or search for tickets that have NO clockwork entries? I'm trying to find any tickets th...
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In some of my projects I receive answer-mails from other systems. Unfortunately there is no Jira-Key in the subject. So every time I receive an answer, a new ticket will be created. Is there...
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Hello everyone, we are using Jira Service Management and want to create some knowledge base articles for our customers. Now I found out that some of our articles are visible in our portal forms. (s...
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In the scenario where there is a ticket that then with the help of automation clones two tickets now these two tickets are getting duplicated but there is the main ticket which has a form attached to...
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Dear Team, Hi Good Evening, I have problem jira service management with URL https://plnbatubara.atlassian.net/jira/your-work problem as below ...
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Hello Dears Please i need your support to pay the due invoices shown below:
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Hello Atlassian Community, I would like to know if there's any way to restrict the people who are able to make 'services' in Jira Service Management. I've not seen a specific permission setti...
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Currently, we have the Customer-visible status change setting disabled, so as expected when a request transitions status - no email is sent to the customer. Some of our request types, such as ...
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Hi on Jira Service Management I am looking for a way to find the average time from one an issue is created to when it is completed. It would need to be able to take into consideration issue type and ...
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Hi, I am trying to understand the timing information that Assets/Insight gives about importing objects so I can optimize imports of different types of objects throughout the day. I retrieve the profi...
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As the title says - I have a custom asset field attached to my Epic and need to create a JQL to find all issue that have not been filled in - I'm not looking to query the asset object, only the empty...
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Hello, Working on creating forms and rules for a ticketing system in my environment. Currently have all tickets submitted through specific forms be sent into one Project, currently used as a...
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Hi, We are receiving e-mail requests from our customers created in our SW which are linked to our JSM project as Emailed request. The problem is that the sender e-mail address is noreply@ourSW.com. ...
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Using the Free Jira Service Management and trying to setup the chat integration between Teams and Jira via Assist. When trying to create ticket via Assists in Teams, I keep getting error message stat...
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One of our status's is Marco Portal and this will send the ticket to Marco and put the ticket into a Sent to Marco queue but the resolution is still unresolved. How do I get this to automatically cha...
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We've connected the Assist app in Teams to our Help Desk in Jira, and it was working before- but we made some changes to service requests and in order to push the changes, reinstalled the app in Team...
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Hello! Currently I have a JSM project on a cloud instance, I need to move, copy or migrate this project to another cloud instance. What you want is for it to contain flows, custom fields, incidents,...
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We're looking to use JSM for our helpdesk for our work domain only, for internal support. Let's say we are @Work.com as the domain. Anyone who sends an email to our support email (associ...
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When a user click on a link in a ticket to open a file (excel, word etc) is there a way to have the file auto-download. Currently it is opening to a new tab but we would like it to download the file ...
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Good morning! Please see screenshot. For removing sensitive information from sitting in employee mailboxes (i.e. HIPAA), my manager is wanting me to edit these emails that are coming to watchers/agen...
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I was really excited to see the demo of Data Manager for Assets at Team 24 however I haven't been able to find any information about when it will be released in GA. I think I heard at the conference...
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Hello, I am adding attributes to an object and would like to add a field which specifies the criticality of a given piece of hardware. Therefore I want to create a 'Select' dropdown box for a user t...
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What is the purpose of the Object Hash as it pertains to Assets Discovery?
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Need direction to resources addressing how to move a form and workflow from one Jira org to another.
To be clear, I want to move both the form and workflow from one cloud org to another. I realize it's not intuitive, but that it can be done. Thank you.
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I have raw dates in a lookup table, similar to this: Key: Easter24 Value: 2024-03-31 Then I have a custom date picker field, let's call it DPF. I am trying to check if East...
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