Community resources
Community resources
Community resources
Jira Service Management
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Are there templates or tutorials for setting up Jira Service Desk?
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Every time I resolve a customer request, the default behaviour is now to create an Internal note instead of a response to a customer. If the agent doesn't notice this, and make the extra click to cho...
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Data Center Jira/JSM 9.13/5.13 Issue contains a Asset custom field to pull in Company asset and its attributes. One of those attributes is "contact name". Have a placeholder text cust...
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I created an organization and added customers to the org. How can a customer within the org see tickets created by other customers within the org? How do customers share tickets within their organiza...
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Our client got an auto response from our Jira helpdesk and used that email to try and email us. Because they used a new email, there was no header and this failed. Is there a way we can r...
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Hello, I have users associated with organizations and I would like their organization to be automatically classified when they open tickets?
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We have an expired full version of Jira Proforma and our accounts payable has changed the way we pay vendors. Jira supplied us with a evaluation license while billing is processed and our full licens...
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How do I prevent Agents from being added to request participants when they are mentioned in comment?
Good morning! Please see screenshot. We use a lot of custom notifications in JSM, and we would never want the Assignee to be added to request participants, because this would double up some of our no...
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Is there any way to have a sound play on the PC speaker when a new alert is coming in Jira service management
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Hi everyone, I’m currently an admin in Jira Service Management and wanted to know if it's possible to implement a chatbot within the platform. I’ve been searching for a solution but haven’t found an...
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In today's fast-paced digital landscape, ensuring that systems are monitored and incidents are addressed promptly is crucial. One effective way to achieve this is through efficient on-call scheduling...
- Article
- opsgenie
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Hi Everyone, I've noticed today on any requests that I'm creating that a customfield "assignment Groups" has somehow started appearing on all new "created" request types. I've done some search...
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Requirement: I am trying to implement a seamless redirection from a web application to a Jira Service Management (JSM) portal in a new browser tab. The goal is to automatically authenticate the ...
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Requirement: I am trying to implement a seamless redirection from a web application to a Jira Service Management (JSM) portal in a new browser tab. The goal is to automatically authenticate the ...
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Hi, I'm trying creating an automation in Jira Service Management, I want to get the value from the "customer detail fields", but I don't know how to describe smart value. How can ...
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It´s possibly create a report or query from API where MTTA and MTTR of alerts is calculate only in comercial time.
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The inflexibility of the current standard flows for Virtual Agent is a major roadblock to our team's ability to deploy this feature company-wide. We envision integrating it into our existing help cha...
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I'm trying to build a ScriptRunner job that will parse through the avatars of our Customer Request Types and and create/update objects in assets related to Customer Request Types. One thing I would l...
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Hello, When someone sends a ticket is there a way for Jira to automatically put that ticket into a specific queue?
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A user is trying to attach a word doc. When they do this it is attaching as a link and we need it to attach as a document. Any Ideas?
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Hi! I have a request that I'm not sure if it can be accomplish, one team has a JSM project with its portal and when the ticket is created they need to make Web Links visible to customers. They...
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Automation sending email to Request participant even though he has been removed earlier in the rule.
Hello! Please see screenshot. I have an automation rule that is not working as expected. I want it to remove a specific user from 'Request participants', and then send an email to 'Request participa...
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How do I run a report in JIRA Assets to show the linked objects to an object? I know you can see the list in either object, but I need to run a report and export that data. Ex: I have ...
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Our multiple rotations are no longer merging into one final schedule. How can we merge the rotations back into one true final schedule? Between 2 incident managers overrides on the s...
- Question
- cloud
- oncall
- opsgenie
- opsgenie-cloud
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I run the service desk and for most issues, our project-wide SLA rules are just fine. However, there is a regular ticket type that gets submitted where we don't actually have to act on it until a dat...
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