How can you customize the requestor/customer portal to add new list views and add new filters?

[Ryan Hill]

Currently the requestor/customer portal is only limited to a certain amount of list views/fields you can add for columns. Is there a way a requestor can filter their tickets by adding in a column that show what labels/tags are added on that ticket? Is there also a way that requestors can filter tickets other than request types and statuses? These would be very beneficial if this could be added to JSM. 

[Tomislav Tobijas]

Hi @Ryan Hill ,

As Nazar mentioned, this isn't possible out of the box. To add on that, here's a feature suggestion for this request: JSDCLOUD-9705: Add the ability to display custom fields and other system field to the request page 

Cheers,
Tobi

[Nazarii Sobchuk _Grandia Solutions_]

Hi @Ryan Hill

Unfortunately that's not possible with out of the box features. There are some 3rd-party paid apps that can do it, however I'd suggest to consider an alternative approach.

What you can do is to append / prepend labels or tags to the summary of the incoming request with a simple Automation Rule, so that the search box in the customer portal can be used to look them up, i.e.: "New Incident Summary [Staging]"


This would be the easiest and most cost-efficient solution

Regards,
Nazar