Community resources
Community resources
Community resources
Jira Service Management
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Hi, I have a user on the suppression list for emails. I requested a password reset and they didn't receive the email. This is a real blocker for a significant project that we have as they ar...
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Dears, I ask this question many time without any result How I can control which fields or section in created issues can be edited for example, if I want to close only some fields in th...
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Hello. This is a question to ensure JSM is capable of supporting our customer base. Its probably easier to explain a use case and see if there is any input if this is achievable or if we need to re...
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I want to auto-calculate an incident's priority based on a matrix calculation of two inputs filled in the incident's form: I have an Impact field with these values: Impact level: High-System Wid...
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Hello, is it possible to copy or export complete object schemas in asset management? We have created an object schema and it needs to be moved to a partner Jira system. Is this possible and can we...
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Hi all, I am editing the email notification template, how can I remove the default border(above the reply above this line)? Thank you for your support and advice!
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I have two custom fields in which the staff ID of the resigned/replaced employee—this needs to be mandatory during issue creation if the vacancy type is “Replacement.
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Everyone that had an account in our previous ticketing system will receive a new account. But to make sure we do not miss any email requests from people that do not have an account yet, we would like...
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We usually record our on-call schedules for teams within Confluence. Recently we've begun the transition to Opsgenie scheduling however, it would still be very useful to utilise the Confluence space ...
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Jira Automation get count of issues using label having different values (For ex: SIT, UAT) I am using a Jira Data Center and Jira Automation works perfectly fine. JQL results 10 Jira Cards; SIT Labe...
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Hi! What is the smart value to set the date field to the following day? I see the next business day and next day of the week, but I literally just want it to set to tomorrow. Thanks!
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Hi all, I have one customer who can only see her service portal requests. She is part of the same group, has the same role as others who can see everyone's requests. She was able to see ...
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Hola estimados Tengo un proyecto de asistencia con multiples tipos de solicitudes en el portal, como puedo hacer para que en un tipo de solicitud específica solo x usuarios específicos p...
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I'd like to get historical data view for tickets per client. Our JIRA project was setup with custom fields where we put in the client name. However, there are 2 separate custom fields wecreated with ...
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Hey Community 👋 In the spirit of the holiday season, we have a very special gift for you: powerful new AI capabilities across Jira Service Management! Below we’ve rounded up a number of new, gener...
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The "Context fields" on the right-hand side of a ticket's layout now appear with each response field under each field name. Yesterday, the response fields would appear to the right of their field nam...
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Is it possible to enforce 2FA for external accounts not managed by our domain who are also agents in JSM? e.g. Our domain www.nicolas.com can manage accounts with @Nicolas.com but we also hav...
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Hi all, This is my first post so please be kind :) We are looking at going live with JSM in Q1 2025 and I have a question about whitelisting file types on issues. It appears that we are prese...
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I have a Notes attribute on an object. It is presumed that this field already contains text. Via automation I'm using a For AQL branching node to select the object from Assets Then for that object ...
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We want to have service requests automatically assigned to a team based on who is on call BUT if they don't answer the request within XXX time, it notifies the next person on call or in the rotation....
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Good Morning, One of my projects is a suggestion portal for the company. Users can anonymously submit tickets and there is a team who handles going through all of the suggestions. With...
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We would like for people who work at our company and have an email address with our domain name to make PTO requests in JSM using their work email. Not all people at our company work at the off...
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Hello, I'm using Android and the app's version is 3.8.8. I'm trying to configure OpsGenie to sent notifications with sounds besides the silent mode or do not disturbed, but when I'm going to Pr...
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- cloud
- opsgenie
- opsgenie-app-for-android
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How to automate ticket assignment based on Description I have a standard template with description and would like to assign it to a specific assigned group. can we do it with the automation...
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I want to create an automation rule so that the ticket is automatically marked as 'Done' after 48 ho
I want to create an automation rule so that the ticket is automatically marked as 'Done' after 48 ho
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