URGENT: Need to downgrade from paid plan to Free – cannot access billing support

[Antonella Seta]

Claro, te dejo la versión completa en inglés con ese agregado 👇

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Hello,

We are unable to contact billing support through the correct channel, as the form is not loading.

Our Jira subscription was upgraded to a paid plan, and we urgently need to downgrade back to the Free plan and stop billing.

This is impacting our operations, and we need assistance as soon as possible.

Additionally, we have sent 7 emails to growth@atlassiansupport.atlassian.net and have not received any response.

Please redirect this request to the appropriate billing team if needed.

Thank you.
antonella.seta@fierro.com.ar

[Trudy Claspill]

Hola @Antonella Seta ,

Bienvenida a la comunidad de Atlassian.

Los administradores de tu organización y/o los administradores de facturación deberían poder gestionar tus suscripciones siguiendo las instrucciones que se detallan en este documento:

https://support.atlassian.com/subscriptions-and-billing/docs/manage-your-bill-for-standard-and-premium-plans/

¿A qué página estás intentando acceder que no se carga?

Deberías poder contactar con el equipo de soporte para facturación, licencias y precios a través de esta página:

https://www.atlassian.com/company/contact/purchasing-licensing#/

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Hello @Antonella Seta 

Welcome to the Atlassian community.

Your Organization Administrators and/or Billing Administrators should be able to manage your subscriptions following the guidance in this document:

https://support.atlassian.com/subscriptions-and-billing/docs/manage-your-bill-for-standard-and-premium-plans/

What page are you trying to access that is not loading?

You should be able to contact the Billing, Licensing, Pricing Support team through this page:

https://www.atlassian.com/company/contact/purchasing-licensing#/