Community resources
Community resources
Community resources
Jira Service Management
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Hi, I'm trialing the Servicedesk and I am using the server version. Is there a way to make the text bigger on the wallboards? I have see it is controlled by CSS, but cannot find the location of the...
- Question
- jira-service-desk
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I use this settings but my user are unable to edit or delete their own comments. Permission helper told me everything is fine. I don´t know what´s going wrong
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We have upgraded to Jira Service Desk 3.13.1 and Jira Software 7.10.1. When I go in to edit my queues by adding more to the advanced criteria or another column to view, I select Save and the qu...
- Question
- jira-service-desk
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Hi, Please help me to resolve the below JIRA issue. 1.Filter 1 -> Issue type in (User Stories,and sub-tasks) Results - All User Storied with sub-tasks.(Data set 1) 2.Filter 2 (Dataset 1)-> ...
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Hi, For Jira Service Desk Server, does anyone knows if there is a limit per project in the number of SLA goals configured? (NB: for Jira Cloud there is a limit of 30 SLA goals p...
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As every time a new Incident is created by a one of the Application Support User, there was an automatic INSERT COMMENT added with the administrator name appearing and a mail being sent to ...
- Question
- jira-service-desk
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I've reviewed the Glossary as well as the Using the Help Center article and I'm still unsure how the Help Center and Customer Portal are defined, and what their relationship is. My understandin...
2,216 views 3 1 Deleted user June 26, 2018- Question
- jira-service-desk
- new-to-jsm
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So I just connected our Jira Service Desk to Active Directory. After doing this, it appears that it locked out our internal administrator accounts. We can login with our standard AD accounts but...
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How do I get request participant on the form a customer fills in on Jira service desk, It is not in the list of fields that can be added and I cannot work out how to configure it to be. We ...
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We have changed the Request module and added two fields (as per screenshot "Component/s" and "Priority"). How can we propagate this change to all previous open and unresolved requests / issues?
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Hello, My searches so far did not have any concrete result and since I am not that proficient in Jira, I need the community's assistance. Is there a way to add chat functionality with Service Desk c...
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Can cloud URLs have xxxx.jira.com instead of xxxx.atlassian.com? and what is the difference between these domains?
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This doesn't make sense to me. Why would I need to assign a user issue for a broken keyboard to a project? I kind of understand the backend requirement, that all issues need projects. But why logical...
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Hello, I would like to add a columns with a fields like "time to resolution" or "priority" to the issue overview-page in the customer portal, so my customers get a better overview what is...
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Hi, I would like to customize the customer portal and help center with extra navigation options to specific content in our knowledge base. We have a Jira cloud instance and now our cu...
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Hi Everyone! How can I generate a field or report that tells me how long the incident lasted in a certain group? Examples: Group 1: 1h 30m Group 2: 30m Thanks regards
- Question
- jira-service-desk
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We are considering JIRA as our service desk solution, but, using our limited deployment right now, our customers are complaining that they are unable to sort and filter their outstanding tickets. So ...
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a friend sugested https://jira.atlassian.com/browse/CONFSERVER-55968 the URL creator is not free here.
- Question
- jira-service-desk
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Hi, i'm trying to show one project in the customer portal to minimize user complexity, it would be simple if I can only show requests in the main page and not under groups
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how to make a url link for webhook
- Question
- jira-service-desk
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Im currently thinking about my JIRA Setup. For my test system I installed JIRA Software and Service Desk into one Application - mean install JIRA Software and install Service Desk Addon but JIRA SD ...
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Since upgrade from 3.12 to 3.13.1 the branding customisations of the user portal do not take effect. I have confirmed they are present by checking the portal customization (which does still wor...
- Question
- atlassian-support
- jira-service-desk
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Hi, I would like to know how to set Jira ServiceDesk to send mails created by the admin and correspond to the task type "task". So far, only mails are sent if the task type "service request" ...
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I got the following issue while testing my mail handler. "Cannot create issue due to invalid license: [Sorry, you can't create any issues right now, as you need to have access to a JIRA application ...
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Good morning, I want to change the organization which pay for license in one project (but only in this project). One company pay for everything now. What i have to do and where can I chang...
- Question
- jira-service-desk
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