Jira Service Management

We use service desk data center and today mail puller functionality stopped suddenly. Jira healthcheck says it has a cluster lock and node holds lock for MailPullerExecutor.   Has anyone ...

• Question
• data-center
• jira-service-desk

We have HTTPS enabled and have redirected port 80 to 8080 and port 443 to 8443: sudo firewall-cmd --permanent --direct --add-rule ipv4 nat OUTPUT 1 -p tcp -d 127.0.0.1 --dport 443 -j REDIRECT --to-...

• Question
• gadget
• jira-service-desk
• ssl

I am trying to add internal users (customers) to jira service desk. I would like to setup the users (First , Last name) information for my internal users and not require them to enter. Is there a way...

• Question
• jira-service-desk

Is there a limit on the number of API calls between JIRA service desk and other plugins?

• Question
• atl-dev
• atlassian-support
• jira-service-desk

Hi, I am doing a proof of concept for JIRA Service Desk to replace our current product. I followed this guide setting up the calendar how they suggest. I have 3 Service Desks setup, each with change...

• Question
• jira-service-desk
• team-calendars-for-confluence

New projects do not have the Default Priority Scheme. When I go to Settings/Issues/Priority Schemes and click on "Associate", I see several projects that don't have the Default Priority Scheme (they ...

• Question
• jira-service-desk

Our company has three distinct products for three distinct customer groups with different branding. Does Jira Service Desk support multiple service desks, so each customer group can go direct to...

• Question
• jira-administration
• jira-service-desk

Hello everyone, I was wondering if it is possible to reset an SLA if a ticket is escalated from P2 to P1 for example. P1 = 15m time to first response P2 = 1h Time to first response The thing is t...

• Question
• jira-service-desk

Hello, I've read a bunch of Q&A on the topic, but still fail to see how to work this around. I've got 10 projects and single "support@" mailbox (extra mail boxes require extra licenses...

• Question
• alias
• email
• jira-service-desk

Hi, Within our company we are thinking about implementing Jira Service Desk in the cloud and I would like to know: How is the integration with Active Directory being on premise? Are there limitati...

• Question
• jira-service-desk
• jira-service-desk-cloud

I try to add the client by using the process throught the link that you sent me but I was able to create the user plus or more.  I can see and work but is profil grant him access to the full Jir...

• Question
• jira-service-desk

I'm trying to create a user so he can access the web portal but I'm not able to see when I on projet setting people add user.  Them I go in Administrator to add but if i create the user their I ...

• Question
• jira-service-desk

I'm trying to create a new customer desktop user (have access only to the portal) but I'm not able to see him projet setting poeple section each time I search for is name it's not showing up in the l...

• Question
• jira-service-desk

Dear all, I want to query the Jira database to get all the issues (from the jiraissue table) and group them by request type.   After some research I found that the customer request type o...

• Question
• jira-service-desk
• sql

Hi, We use JIRA Service Desk as an internal support platform within the company. All employees are added as customers, synced from local AD server.  All customers are in a group, which i...

• Question
• jira-service-desk

Hi, I have a disabled customer notification screen in my project. It means that i can't even click on anything, nor editing fields. Thank you for your help.

• Question
• jira-service-desk
• notification

Atlassian just announced the ability to work with Jira Service Desk on the go, on its beta iOS Jira Cloud app. In theory, I could : • check Jira Service Desk projects, queues, and issues on mobile ...

• Question
• beta
• ios
• jira-service-desk
• mobile

Hello all, I am am trying to figure out how to create a case in Jira Software Cloud from Jira Service Desk Cloud using the escalation workflow process. Copying and pasting seems like a ridiculous r...

• Question
• jira-service-desk

Hi All, I am having an issue where issues that I have created via the Automation Create Issue are not been linked to the Parent Issue this is creating a reporting nightmare. Below is the automation...

• Question
• jira-service-desk
• jira

After following the steps here, all my Service Desk request types disappeared. Help Please!

• Question
• jira-service-desk

We have 3 teams, all which do software/hardware deployments of some sort. Each group is under a different manager. I am looking at JIRA Service Desk, thinking each team should be setup in their own P...

• Question
• jira-service-desk

I have created an html email template and added email content to each of my rules under Customer Notifications in a project. I would like all of my projects to have the same templates/content for the...

• Question
• jira-service-desk

Hello, We need to email the reporter when his ticket is assigned to an agent. Is this possible to achieve in JIRA SD?

• Question
• jira-service-desk

Hello, We have configured JIRA service desk for email requests on our help desk email account. Our query is, when a new ticket is created on email request, we need to change the subject of the tick...

• Question
• jira-administration
• jira-development
• jira-service-desk

I'm still confused on how JIRA Core, JIRA Software, and JIRA Service Desk all interact. My interest is in following any and all changes to JIRA Service Desk or supporting components. Having said th...

• Question
• atlassian-support
• jira-service-desk