How do I keep the product admin from becoming a watcher? need to reduce emails

[Millie Crawford]

We are trying to reduce the number of emails to people with Admin permission. The systme is automatically making the system admin a watcher when a ticket goes beyond the SLA. This is not a feature we need. How do we turn it off.

[Aaron Williams]

You're looking to help site-admins get less email notifications, right?

Are you using automation?

If yes, I think you should take a look at the Automation rules under project settings, and see who exactly is being notified; I bet that you've got the site-admin group in there! Normal use case would be to notify *project lead* and maybe *manager* if they're two different people. More information on JSD automation

However, if this is with a filter and subscription model, you'd need to look at the filter subscriptions: documentation for breached SLA's

[Jack Brickey]

It sounds like there may be an automation rule that is setup to add the admin. Have a look at your rules (something to do with breach) and see if that is the case and remove.

[Mohamed Benziane]

Hello @Millie Crawford

I'm not sure if it's possible in cloud but in server you can disable watch issue in Administration>system>general configuration and switch off Allow users to watch issues