license not working after software upgrade

[Dylan van Rijnberk]

I upgraded the jira software from 7.x to 7.12 on our server, we use the servicedesk and the wiki software

after the upgrade the wiki still works but is not upgraded, but if i look into the licensing it says that the Jira Software 7.12.1 runs without licence

i entered the license key from our licensing portal but this is not accepted

what to do next ?

[Sloan]

Hi  @Dylan van Rijnberk

Are you talking about Confluence when saying wiki? You need to upgrade Confluence separately. Upgrading your jira does not upgrade your Confluence. ;)

• Upgrading Confluence

What exactly does Jira say when you insert the license?

Do you enter a Jira Software License or a Jira Service Desk License?

Cheers
Niklas

[Dylan van Rijnberk]

thanks for the quick reply. I am little confused about what name is used for what function. Indeed confluence is used for our wiki, but we call it just our wiki pages :-)

This is my first upgrade of the software and was confused with the licensing. I upgraded the confluence server and everything works as it should so i guess the licensing is correct and i can ignore the messages

i am however still confused what the difference is for the jira software and the jira helpdesk, but we make only use of the helpdesk and confluence software

[Sloan]

@Dylan van Rijnberk You are welcome. :)

I suggest you read this: The Difference Between JIRA Service Desk and JIRA Software/Core

Maybe this clears your confusion.