How do I give Service desk customer - portal access access to just Browse Projects

[Darren Ross]

I would like a selection of user to only be able to browse calls via the portal. To provide this, I've created a user, assigned this to a customer group and setup Service desk customer - portal access to give Browse Projects.

The result is, when I log into the portal, I cannot browse any items. I can only see items via the portal if I give create issue access to Service desk customer - portal access. I don't want the portal users to create issues only be able to view items where they are logged against their organisation.

[Victor Mutambuki]

Darren,

If you give users Create Issue Permission in the project, you give them ability to create issues. If you take away that permission, the won't be able to.

Victor

[Darren Ross]

That's how I see it too but without giving them that access, the user cannot view any of the current open requests for other customers in the same organization as read only which I what I am trying to achieve.

[Victor Mutambuki]

Darren,

In your JSD, how have you configured how customers can raise a ticket?

Victor

[Darren Ross]

Hi Victor,

Yes that is how it is configured.

Thanks

Darren

[Victor Mutambuki]

Darren,

Create a group for the users --> Then assign only the browse project permission in the permissions scheme.

Create a role e.g, View Only Role, add the group to the role, associate the role with the project.

Victor

[Darren Ross]

We have done as suggested but still only when we give create issue access will it enable us to view. If we only give browse, nothing for that project will appear in the portal.

So I have one user in a view only group.

This group is associated to a view only project role.

This project role is given browse projects access in the permissions scheme used by my project.

[Darren Ross]

The user is associated to an organisation. I'm expecting to select 'requests' in top right and see open requests in that organisation.