Restricting priorities on the customer portal

[Bobby]

Is there a way we can restrict the available priorities to 3 and 4 on the customer portal? I can hid the field and select the default to be P4 , but would prefer to remove 1 and 2.

Many thanks. 

[Cody Stevens · Accepted solution]

Hey @Bobby,

To Add on to what @Mohamed Riza said, as long as you have administrator access, you can create a custom dropdown field. You can specify the priorities in this field and then add it to your form.

To make life easier for you, once it's added to your form, remove the default priority field from the create view. Create an automation that checks the newly made custom field so it can auto select the default priority based on the options selected on your form. 

If either one of our answers helps you, please mark it as accepted by clicking the checkmark next to the answer! 

[Mohamed Riza · Accepted solution]

Hi @Bobby,

It doesn't seems possible to configure service desk to restrict the priorities to only certain in the priorities, however, a suggestion would be two have two priority fields. You may create a custom field to capture priority 3 and 4 and you may have the normal priority field with all 4 options. 

Hope that helps.