Jira Service Management

Hi,   we have about 30 people in our company, mostly using JIRA and Confluence. Five of them are working with SD.    I also have the tickmark (User management - application access)...

• Question
• jira-service-desk

In Jira Cloud by default the REST API for the changelog returns the recent changes as first( In descending order ). But in Jira Server by default the REST API returns recent changes as last( In ...

• Question
• jira
• jira-server
• jira-service-desk
• rest-api

Hi,   I have a few questions.   1. When you link a ServiceDesk ticket to a JIRA Software issue, do all the comments from the ServiceDesk ticket get copied across? i.e. there may be cust...

• Question
• jira-service-desk

1. Want to create the bucket for the teams - I want to create multiple buckets for the projects for e.g if a deployment need to done in our environment then multiple team will work together...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi all,  We have had Jira Software for quite time, and have finally gotten around to adding Jira Service desk, to give our users beter visibility of requests/incidents. Our work flow goes like...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, on JSD Cloud, when the tickets is created by email the Organization is not automatically filled. I'm not able to understand the reason of this behaviour. Thank you very much fos your suggestio...

• Question
• jira-service-desk

As the title suggests... how do I set up an automation rule to fire an email on a a specific date set on a ticket?    For instance, we have a request for offboarding purposes that are som...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi all, when I turn on email requests on my Jira Service Desk Cloud i receive this error: To receive requests by email, you must have a request type with visible Summary and Description fields...

• Question
• jira-service-desk

O Service Desk esta com algum problema de atualização automática?

• Question
• jira-service-desk

Scenario: Request is entered by a customer that has authorization to also approve the request. They select themselves as the approver from the approvers drop down.   Question: Is there a way...

• Question
• jira-service-desk

Our outreach team wants to use jira service desk to manage requests to visit conferences and different events. They also want to manage the different SWAG items my company may give out at these confe...

• Question
• jira-service-desk
• jira-service-desk-server
• server

We have added most of the customers whom we need to give the access to log issues on the customer portal. However, is there a way we can restrict the access to a few users? There is a company of 50...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

We are a company which is a customer of another company. Our ticketing (Freshdesk) communicates with the ticketing system of our partner (Jira Service Desk). We always receive an initial auto-...

• Question
• jira-service-desk

Hi all, I've been searching around and I haven't found an answer to this question. I would like to add columns with Custom Fields in the similar to "issue navigator" of the customer portal, the plac...

• Question
• app
• customer-portal
• jira-service-desk
• jira-service-desk-server
• server

I have already created a Single User Picker Custom Field. I have started using this part of the Workflow already. Now I wanted this Custom Field to be changed to Multi User picker option. I don't see...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

My supplier uses Atlassian for our support.  Since two weeks, all e-mails are blocked by our MS Exchange server.  For all their customers, it seems ok but not for us.  Looking at the...

• Question
• jira-service-desk
• jira-service-desk-cloud

Our customers are getting the below error when they try to attach screenshots through the portal   "UNKOWN Server error (500)"

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I'm trying to configure API access for a single user/bot so they/it can only read and make changes to issues inside a single JIRA Service Desk project. It should be able to pull field data from all i...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I am not sure if I understand access rights for organizations/customer. If I have Organization X, and under it Customer 1, Customer 2, Customer 3. If Customer 3 raises request in service desk, is it ...

• Question
• jira-service-desk

Hi, I have a JIRA SD project in which I need to disable the Account verification email. The toggle button to disable this options won't stay enabled. I have tried many times to enable it, but as so...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi. I would like to know. Is it possible to create a field with text (template) that can be edited when creating a query.

• Question
• jira-service-desk

Hello , I don't when this started to happen but the Jira Service desk dashboard is links are not using the base URL address they are using the localhost:8080 address. All the menus work fine and th...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I'll try to perform this basic api request call below. It succeeds when I do not add the priority field: { "serviceDeskId": "3", "requestTypeId": "30", "requestFieldValues": { "summary": "Te...

• Question
• jira-service-desk
• jira-service-desk-cloud

In Jira portal when we create an ticket and its asking for Labels, could  you please tell me like what is the use of Label and for what it is used.

• Question
• jira-service-desk

We have Zendesk - JIRA integration, and we want to have the ticket creator to be in the watchers list by default even when issue is created from Zendesk. Is this possible?

• Question
• atl-int
• cloud
• jira-service-desk
• jira-service-desk-cloud
• zendesk