Community resources
Community resources
Community resources
Jira Service Management
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I've created a new Issue Type with it's own workflow, screen scheme, etc. I can see this issue type within the project settings of the Service Desk Project I am attempting to work in. However, when I...
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This seems like such an obvious requirement for a smooth-functioning help desk but I haven't found any solution. I have an extensive database of customers who often use email addresses that do n...
- Question
- jira-service-desk
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Hi, I'm looking to copy values between custom fields, mainly at Issue Create but it could be at any workflow transition. I can see suggestions how to do this using scriptrunner and add-ons. Is the...
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Can a person who is not listed as a customer, if sends an issue through e-mail, so will his issue be put up in the queue?
- Question
- jira-service-desk
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Can this report be configured to report on 'Resolved' tickets rather than 'Closed'?
- Question
- jira-service-desk
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In Jira work desk , when we creates an incident it gives option when to start and end the timer to calculate the time of resolution. Is there a way i can put custom time , may be lets say we ha...
- Question
- jira-service-desk
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- Question
- jira-service-desk
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...sed when example our customer project needs a new server or software. Dedicated Cloud service IT-team handles these issues. Public JiraSD-projects (Access to projects is public, anyone can raise a r...
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Hi, in my Jira Service Project, i created a new custom field with the dropdown type in place of the radio button, so i unchecked the old custom field from the fieldscreens that i used before and rep...
- Question
- jira-service-desk
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Hi there, We are using JIRA Service Desk cloud version and it seems like the Customer notification when a public comment is made is not working. It worked perfectly yesterday, then I d...
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We have Jira Service desk integrated into Jira Software and user management is done by Atlassian Crowd. We have created a customer portal and invited a customer to connect. They create an...
- Question
- jira-service-desk
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Hi, I have a Post Function on the creation of an issue that copies the Assigned To value to a custom field (which is then displayed on the customer portal). However, I'm unable to find out how to t...
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Using the trial and I am seeing open/exposed HTML tags on the Create Issue form. Am I doing something here or is this a bug? Thanks!
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Hi, I'm sure I've seen a doc on this but I can't find it! When a request on Jira Service Desk server version goes out for approval I want the approval button in the actual email sent out to th...
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We have a new employee who has been set up as a customer in Jira Service Desk. For some reason, he has been receiving notifications of every issue that has been closed. I can find nothing that shows ...
- Question
- jira-service-desk
- notification
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Can a Customer can be identified from the domain used in email address thru which he raised the isue
Say an email was from a domain abc.com, so can a request be segregated based on that domain?
- Question
- jira-service-desk
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Hey, I've a convoluted question regarding creating tickets via email using Jira Service Desk. user = person with a problem to report emailAccount1 = customer success email account emailAccount2 ...
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Hello, I would like to set an SLA metric and an automation with it, that would remind me when to close a ticket. Basically this is the issue and it has been submitted to atlassian t...
- Question
- jira
- jira-server
- jira-service-desk
- server
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Hi, Is it a way to set a custom field define by the request type. An example: If the customer create a issue with the request type A, I have to set the custom field to value a If the customer cre...
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I would like to know whether a service desk customer can edit the request after submission or ticket creation
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is there any way to know which field i am going to refer issue created in jira ?
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How to achieve automatic switching between Chinese and English ?
- Question
- jira-service-desk
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Hi, I'm currently configuring a new Jira Servicedesk instance to see if it's fit for purpose, my question is can I set a request type subcategory and item for that category and then be able to repor...
- Question
- jira-service-desk
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I have created dashboards where the component name is part of of a 2 dimensional gadget. The component name itself has a little Icon (looks like a square with four little boxes) t...
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I'm noticing a large discrepancy in the success % in the built-in SLA Goals report vs a custom report I created of the same metric. How exactly is the SLA Goals report calculated? The only hint it p...
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