Community resources
Community resources
Community resources
Jira Service Management
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Hi everyone, When you're building your knowledge base in Confluence, you get to see a navigation bar on the left side. However, when you look at the same page in Jira Help Desk Knowledge base, there...
- Question
- confluence
- jira-service-desk
- navigation
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We have JIRA Service Desk 251+ Agents License (AKA unlimited). We need to know which User tier should we take in consideration for pricing. We don't have a sepparate Jira Software license. Ca...
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I need multiple dimensional gadgets but in may view it is not there . Also, i am not able to select multiple projects and fileter value in a single gadgets. please help.
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As the administrator for multiple Service Desks within our organisation I am having some challenges in working out how to limit access/issue search within the service desks. For example the Mar...
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I want to add more than one attachment fields to a request. Is there a way to do this?
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There are dashboard charts, which have been previously created. How do I find the source data to the charts?
480 views 1 0 Deleted user January 3, 2019- Question
- jira-service-desk
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We invited a client to a project. However, the client is also able to access another project which is a different employer and we don't want that to happen. Please advice if we need to do something t...
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Client account is not able to reflect name changes for the project name after the project is created
After the first invite sent to client, they are not able to see the name change that was made to project by the admin. However, all the technicians can see the name changes on their side. Please expl...
- Question
- jira
- jira-service-desk
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...gnores it (as opposed to sending a reply along on the lines of, "Sorry, you need to have an account to submit a ticket."). Is that true? Can it be set to send some kind of reply? T...
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Hello, Our Help Desk staff is currently four strong. When we bring on Jira Service Desk, does that mean each of the our Help Desk staff will individually be an Agent when it's all said and done? Th...
- Question
- jira-service-desk
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Hello there, we are currently using JIRA cloud with custom flows and statuses to manage our full SDLC. The last three statuses usually mean that the developers have finished their work and are waitin...
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Hi, We would like to give some of our employees (end-users) access to our ServiceDesk as customers only. We also would like to have them identified via SSO and we know we have to subscribe ...
- Question
- cloud
- jira-service-desk
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I am trying to copy a list of JIRA issues from the Service Desk and paste these issues to an Excel file. The data is pasted in one column instead of across the columns as they appear in the Service ...
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Hi, I'm creating a portal to receive requests from users. I created some workflows with static approver's list, however, I would like to configure this list and update it automatically based on requ...
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Hi everyone, I would like to know how (or if it is possible) to copy reports from the Service Desk to a Confluence page. What I am trying to do is having a single Confluence page with various...
- Question
- jira-service-desk
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Apologies if this is too obvious a question but I can't find the answer online! I want to set up an SLA such that certain issues are resolved within two days. Support is only offered 9-5 so I'm goi...
- Question
- jira-service-desk
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Is there a way to run a report to capture tickets created for a specific date and time parameter?
- Question
- jira-service-desk
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Hi, I hope you can help us. We need to automate some Workprocesses in Jira. For example: we have a request type for new users. Theres a request type for creation in active directory, for create a ...
354 views 2 0 Deleted user January 3, 2019- Question
- jira-service-desk
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Olá Bom dia. Estou criando um projeto service desk para atendimento de vários clientes da nossa empresa. Gostaria de saber, como posso configurar no portal de atendimento, para que quando o usuário...
- Question
- jira-service-desk
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As a user, when i was opening my open issues i got this error, which is shown in image attached below.
- Question
- jira-service-desk
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Is there an option to to create incident request automatically from phone call?
- Question
- jira
- jira-service-desk
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what is the difference between organisation and project when setting up?
- Question
- jira-service-desk
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We unable to create an issue by using CREATE button when we will use this button it will give us popup like "You will not be able to create new issues because your Jira evaluation period h...
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I have a scenario in which a user wants to initiate a Service Desk ticket from an email but does not want others in the email distribution (cc'd in the email) to receive the Service Desk confirmation...
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Lately our Jira service desk project has been adding blank comments to issues when a user replies through the email for the issue. Not sure how this began or how to stop it. Any one have ...
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