Community resources
Community resources
Community resources
Jira Service Management
-
Dear all, is there an Add-on, integration with another system or any other possibility, report in real-time to see which agents are logged in the system? I mean in Jira SD or this is impossibl...
- Question
- jira-service-desk
-
When a customer submits a form the customer request type is set automatically. When I create the same form through the agent portal then the customer request type says "No Match." I've...
-
How can I add Due date info filed to the customer portal view? I added the Due date in JSD, but I can't see it in Task details in customer portal.
- Question
- jira-service-desk
-
Hi, Maybe it's a weird question but I have to change the sla settings. For now, it's show with w for week and d for day. But I have to show sla with french words like s for semaine or j for jour. ...
- Question
- jira-service-desk
- sla
-
Hi, we've organized multiple customer in different organizations and every organization has different versions of a product. All customers share the same base product but every customer has their o...
-
Currently, we got an automation for when a ticket is resolved and the customer made a comment on it without the text "thank", the ticket will be reopened. Unfortunately, customers would usually say ...
-
Service Desk Request - Channel Type? within the ticket once it's a assigned to a technician, there is an option for channel type which refers to the way the ticket was generated (email, portal, or p...
- Question
-
The data present in your database is newer than the version of JIRA you are trying to startup. Database build number: 710002 JIRA app build number: 73015 No backup....
- Question
- jira-service-desk
-
Is there a possibility of integrating Enterprise level UCD plugin to another Enterprise level JIRA.also with jenkins too. look forward an early reply
- Question
- jira-service-desk
-
Hello Community, I'm experiencing an issue with my Help Desk setup having the following scenario: 1. I send a support request to our support email address 2. Ticket is correctly received a...
- Question
- jira-administration
- jira-service-desk
-
The standard user portal can display a page with a list of issues relared to the logged user. By default the list includes: Type of issue Reference Subject (or Theme) Service Desk name St...
- Question
- customer-portal
- field
- jira-service-desk
-
Hello, How can I search for these values strictly? Organizations = "Windows Support" OR Organizations = "Linux Support" OR Organizations = "Network Support" OR Organizations = Supp...
- Question
- jira
- jira-service-desk
-
***SOLVED*** with this link, more explanation in the comments :) https://confluence.atlassian.com/jirakb/service-desk-installed-but-not-enabled-found-dependent-enabled-plugins-for-plugin-800703376.ht...
- Question
- install
- jira-server
- jira-service-desk
-
I have created one web hook in jira,when ever new issue created it' automatically triggered webhook and created ticket jira. is there any way webhook triggered only issue created button clic...
- Question
- jira-service-desk
-
Setting new JIRA SD. Today for any incident / Change / Service Request we raise today I get a "Project KEY" word plus the sequence no. i.e. My Incident ticket Subject line says: "VERTE-7 Test Incide...
-
We have completed the JIRA Setup for Incident and Change Management and had ran into issue. Refer the attached PPT. The issue is: There are two fields related to Change scenarios are being dis...
-
Hi, I am setting up email notifications end editing the template. But I cannot figure out where the line in the top of the message comes from: My template looks like this: <div class="jsd-m...
-
Hi, how can I change default issue submit button (from agent view)? When hitting CTRL+ENTER it submits internal comment. How can I change the behavior to submit public comment instead? T...
-
Hello, I am trying to figure out if there is a way to mark a ticket in the service desk as "High Prioirty" based on the button in Outlook "High Priority" So when someone creates a ticket and they cl...
- Question
- jira-service-desk
-
Tried to search around a bit for the answer to this and was struggling to find anything. I'm looking for the best way to export issues from Service Desk as a CSV via the REST API. ...
-
In Jira Service Desk despite it being enabled, the CSAT or feedback survey doesn't get included in a ticket email notifying a customer that the ticket has been closed. All other things seem to...
780 views 2 0 Deleted user June 14, 2018- Question
- jira-service-desk
-
Hi all, Apologies if I've missed something obvious here... I'm currently investigating Jira Service Desk with the intention of rolling this out to my company in the not to distant future. After rea...
-
I whant create an custom rule for Edit issue to select and change a field in your issue, such as assignee or priority. This affects fields that may not appear in each issue type. but t...
- Question
- automation
- custom-field
- jira-service-desk
-
Custom fields have a different presentation than system fields I am tweaking our screens to make them more easy to read and I wonder why it's possible to change the way custom fields are shown...
- Question
- jira-service-desk
-
Hi, Cau you help me with showing more attributes for customers in our customer portal? Is possible to set more attributes for sorting issues? For example some dates (due date, ...) I can see...
- Question
- jira-service-desk
Atlassian Community Events
| User | Count |
|---|---|
| 41 | |
| 17 | |
| 9 | |
| 8 | |
| 8 | |
| 7 |
| Subject | Author | Posted |
|---|---|---|
| 4m ago | ||
| yesterday | ||
| yesterday | ||
| Tuesday | ||
| July 11, 2025 4:42 AM PDT |