Community resources
Community resources
Community resources
Jira Service Management
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As described here: https://confluence.atlassian.com/jirasoftware/jira-software-7-10-x-release-notes-949226697.html
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I have scoured the community and haven't been able to find a solution yet to the problem below. I am relatively new to Jira and would appreciate any other alternate options I haven't yet considered.&...
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Estimados; Por favor con su ayuda necesito modificar el portal de un service desk y poner mas opciones pero solo puedo poner el anuncio y poner categorías, cual es el proceso para modificar ...
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I can't find anywhare information it is possible to configure that client has access to the portal without login /register. Is it possible?
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I am trying to use the Jira rest API to make an issue request from our website. I have successfully made a post request that makes a ticket, but I can not figure out how to set the reporter...
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Do you have experience getting Jira Service Desk up and running at an organization? In an effort to find ways to make things easier for users, I'm interested in hearing about how your team ...
- Question
- jira-service-desk
- jira
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I am using JETI to do an approval system for Jira requests, where the e-mail goes out and the user responds based on pre-defined links in the e-mail. The link creates a new e-mail with the issue key ...
- Question
- jira-service-desk
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Hi Guys, Just created my trial version of JSD, did the logout and after that I can't log in back again, tried to recover the password and the email never came, already checked my spam folder D...
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Using Change Management project would like the Organization field available on the Create screen. It is available on the View/Edit screen but not Create. Thanks in advance.
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Hi, I have the Satisfaction Settings turned on in the Jira project I wish to enable the functionality in. I'm currently having an issue with the form not being shown to the customer when the ticket...
- Question
- jira-service-desk
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I am facing as issue. In JIRA service desk we have applied automation rule for priority, when we select severity and impact of an incident, priority calculation happens based on automation. P...
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When trying to access our service desk (/servicedesk/customer/portal/...), we get this error : When checking licenses in admin interface, everything seems ok : How can I solve this problem ? T...
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Good afternoon, is it possible to generate reports generating numbers for below metrics within Jira Service Desk? Backlog (unresolved customer support requests in a particular time fr...
- Question
- jira-service-desk
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Hello. When our customers writing request via Jira Service Desk portal, they see an error message. What can cause it? Thank you.
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Hi, I would like to add multiple users to a request. I saw that I need to add Participant to the request but I cannot see this option in the People Panel on the left (where it should be). Is there ...
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Could someone tell me if someone has been able to introduce external parameters, by some php web created in my PC, to create a new ticket in Service Desk?
- Question
- jira-service-desk
- cloud
- issue
- jira
- jira-cloud
- +3 more tags...
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Hi there! I would like to have a mandatory field in my resolve issue screen. We do have different project numbers (eg. for new orders, maintenance or support) and every ticket gets a number for bil...
- Question
- jira-service-desk
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Hi all, How to configure a custom field required mandatory for a specific screen. my requirement: I want to make a custom field required when SLA is breached for issue resolved screen. &...
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HI team, I enabled CSAT, but unable to modify the content as mentioned in the below link. Would like to know if this is something to do with the Jira Permissions? https://confluence.atlassi...
- Question
- jira-service-desk
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We recently setup Jira Service Desk and are trying to fine-tune who are receiving notifications. We have three different types of Users we are trying to define here. 1. We would like our custo...
- Question
- jira-service-desk
- notification
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Hey there, I am trying to configure Jira Service Desk to notify the Assignee by email when a Customer responds, ie an External Comment. I have tried to do this using notifications and Automati...
- Question
- jira-service-desk
- notification
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...ields":[{"id":"d816569b-7502-4e50-a7de-f7effabff031","name":"Base","type":"select","required":true,"showLabel":true,"options":[{"id":"e0643340-9a2d-48f5-9a28-84c966e70bfb","name":"Topside"},{"id":"e...
- Question
- jira-service-desk
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We have two SLAs, on called "Time to first response" which is set to 8 hours and the other being "Time to resolution" which is set to 80 hours. Those times being for our most common, medium priority ...
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...pecified user groups. Our Confluence site is publicly accessible, but we are using this Service Desk project with a staff knowledge base that should only be available to authenticated users. Is this b...
- Question
- jira-service-desk
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Hello, i've got a problem. My Behaviour script dosn't work with refinedtheme for JSD, without the refinedtheme it works perfectly. Here is the script. import com.onresolve.jira.groovy.user.FieldBeh...
- Question
- behaviours
- jira-service-desk
- refined
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