We have our Jira service Desk License still it show us Please renew your Jira Core license.

[Shrikant Patil]

• We unable to create an issue by using CREATE button when we will use this button it will give us popup like  "You will not be able to create new issues because your Jira evaluation period has expired, please contact your Jira administrators."
• We have licensed copy of Jira Service Desk still it gives an error. 
• Is there any need to purchase Jira Core license along with Jira Service Desk?

[Shannon S · Accepted solution]

Hello Shrikant,

Jira Service Desk is a standalone product and does not need Jira Core to be installed.

Have a look at Jira Service Desk: Does Jira Service Desk need Jira Core or Jira Software? for further details.

The issue you're running into is documented below:

• JSDSERVER-3217 JIRA Service Desk trial license expiry breaks JIRA Core and JIRA Software

Have a look at the response from our Jira Product Manager below for information on how to resolve it:

This is working as designed. We determined that enforcing a restriction on issue creation was the best way to maintain consistency with prior versions of JIRA and eliminates confusion for users on why they might be able to create issues in some projects but not others.

This situation can be resolved by removing the expired evaluation license on the Versions & licenses page, or adding a new valid license.

Please give that a try and let me know if you have any questions.

Regards,

Shannon

[Shrikant Patil]

the solution says

"This situation can be resolved by removing the expired evaluation license on the Versions & licenses page, or adding a new valid license"

I have already applied the new license and is valid, purchased yesterday

as per solution. please see image 

[Shannon S]

Shrikant,

Can you show us what else is on the licensing page? If there are other licenses that you used in trial which are expired now, you need to remove those as well.

Regards,

Shannon

[Shrikant Patil]

Thanks,

The issue resolved after deleting all expired (Trial) licenses

[Shannon S]

Glad to hear it helped you to resolve the issue!

Take care and kind regards,

Shannon

[carolyn french]

Hi Shrikant,

Jira Core should be included with your Jira Service Desk purchase. Did you install your purchased license key correctly?

One possibility is that you had previously installed a trial license of Jira and now you are attempting to create issues into a "Software" project. Can you doublecheck the project type where you are trying to create an issue and let us know?

Carolyn

[Shrikant Patil]

project type is "Service Desk"

[Shrikant Patil]

additional information - the project was created earlier when under Trial license