Community resources
Community resources
Community resources
Jira Service Management
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We are trying to create an automation for off boarding that will email 3rd parties asking for accounts to be disabled/deleted etc when a user leaves. Everything works and goes out to the cor...
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Is there a rule I can write that can email me when certain automations are not enabled at a certain time? For example, if X automation is turned off at 3:30 PM on Mondays, send me an email to ...
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We are using Atlassian Guard for the source for Customers (this is populated in turn by Okta). We have added some fields to Customer Detail, which we need to populate, which can be sourced from Okta...
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Hi
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Hi All, Is there a way to edit the below message which pops up when a unregistered user tries to sign up in help center portal. We could not give access.Use another email and try again. &nbs...
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I have an SLA in due date centric format and I want when the SLA was calculated then the same data should be copied in other customized filed which is date and time picker format.
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I have changed the reply address to my company email but the end users are still recieving emails directly from the jira email address nit my company one
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I followed the steps to migrate my Opsgenie instance to my Jira Service Management instance. The information of previous alerts, responder teams, rotations, etc was successfully migrated. But the In...
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Hello, as a beginner with JIRA, I'm exploring automation. I created a Jira form from a blank template and linked it to a request type, which creates a ticket once the form is submitted via the porta...
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I am unable to delete one of our customer. Kindly help me to delete the same.
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Alert management was not changed to Japanese even though the language was set to Japanese from the Atlassian account. Is it possible to change the language of Alert Management to Japanese? If so,...
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I am trying to add members to a team using the following API: https://developer.atlassian.com/platform/teams/rest/v1/api-group-teams-members-public-api/#api-gateway-api-public-teams-v1-org-o...
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I have created JSM help portal where customer can raise queries related to Orders , Account information , Delivery and Payment related issues. But i want to know is there any way to validate whether...
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Our customers are other businesses, and the work we do is all around their employees (think payroll consulting). Therefore, we use a customer portal to interact with the business owners, genera...
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We've configured the official Opsgenie Slack integration and can use the following command to create an alert: /genie alert Test Alert for Response Team Which successfully creates the alert:  ...
- Question
- cloud
- opsgenie
- opsgenie-cloud
- slack
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I saw a brief message this morning about changes being made to Jira queues on Oct 25, 2024 can someone please provide more details about this change? I'm unable to find any information about it.
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How can I create a template which includes a drop down. Which depending on what is selected changes the fields below? For example a forum is for Customer Credit limits the top drop down will be "I...
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Hello community, I need to set up an integration within Opsgenie and Betterstack. In particular, I have to create an automation that create automatically an Incident in Betterstack when a manual Inc...
- Question
- opsgenie
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Customer portal users are required to be able to view reports through the customer portal (not within Jira Service Management). Is there a plugin that allows people to access reporting through the cl...
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I am creating automation that is to be triggered by a field value change and the field I want monitor for changes is not listed in the drop-down. So, I am trying to use the smart value for the ...
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...he public. It turns out that some users who are registered with Jira and have customer permissions are able to open tickets on this private portal, and were not invited to participate. Does a...
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Experiencing an issue in which multiple customers are seeing tickets from other users. What could be causing this?
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Is it possible to to make a one-time change to rotation when someone is out sick?
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The customer portal filters that users see for their generated tickets need to be improved or further customized. Is there a plugin that allows this or a way to do it? It is not possible natively.
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Greetings All, I recently discovered Smart Checklists for our Issues in JSM. So I created one and found I can save it as a Template and then import it to any issue at will. Then I wonder...
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