Community resources
Community resources
Jira Service Management
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Hi There, We want to use the Jira Service Management desk for our customers' needs and questions in SLA. But firstly, we would like to be sure whether everything is fit or not for us. There a...
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My company uses Jira Service Management and has an extensive list of external customer contacts in our database who have requested tech support. Our software development team also uses Jira So...
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I have an Opsgenie team 'Team A'. I have an escalation policy set up so... after 0 minutes, it will page out to a contact from 'engineer schedule 1' if not acknowledged after 10 minutes, ...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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When receiving a ticket from a customer and I need to ask another department for some assistance in order to close the ticket, can I send an internal comment as a private CC to someone'...
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Hello, we want to use JSM to register some service request on a confirmation of an event. This is the scenario: A customer create an event, that is "assigned" to an agent. This event should be reg...
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Hi everybody, My name is Leo, writing you from Move Work Forward. At Microsoft Ignite in Chicago this week. Disclaimer: I am seeking your feedback and input. We made a proof of concept for Jira...
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I would like to find all tickets, within a specified time period, that I assigned to colleagues. I did not take ownership of these tickets, I assigned them directly from the ticket queue. Is there a ...
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So I have an Opsgenie GCP integration and use it for several of our services, all our services are working except one and we can not figure out why even though the setup is copy pasted from the other...
- Question
- opsgenie
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Hello, can i control the visibility of a request type inside the customer portal, based on the user's login?
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https://confluence.atlassian.com/jirakb/automatically-create-incidents-from-alerts-in-jira-service-management-for-a-specific-team-1456342857.html Hi All how can we enable this f...
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Hi there, Is there a way to disable/ mute all notifications for one customer in Jira Service Management? A couple of our customers are 3rd parties who use different ticket sys...
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I want to know more information about this error we encounter when creating a Rule for taking actions against alerts. I cannot find Atlassian documentation about it and I need to understand exa...
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Hi All, Does anyone have any idea on how to convert HTML to wiki markup using auotmation rule smart values concept
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I am trying to add links to an existing field in the JSM assets schema called NinjaOne link. I import the links, but they work as text and not URL How do I import them so they are used as a URL for...
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I have an email integration that receives messages (from Snowflake) that are formatted for human consumption using HTML. Part of the message is a link labelled 'LOG IN' with an URL that contains the ...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hi Community, one of our customers is requesting an improvement of an automation which transitions an issue from In Progress to "Waiting for Response" when an Agent enters a customer visible comment...
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I have fields, when the task is created, I don’t need them, how can I see what this field is and delete it?
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For automation I cannot trigger the rule for when an object is created or affected. When in global the trigger cannot be assigned to 'all projects'. I tried to follow https://confluence.atl...
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...orkflows/#api-rest-api-3-workflow-search-get is: { "isLast": true, "maxResults": 50, "startAt": 0, "total": 1, "values": [ { &n...
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What are the steps to enable customers to view requests on JIRA service desk which have been put in by other people from their organisation?
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CAN SOMEONE HELP ME ON THIS AUTOMATION IM NOT ABLE TO GET THE SMART VALUE OF THIS CONDITIONS ; TRIGGER : TICKET CREATED CONDITION : IF THE TICKET IS CREATED EVERY 6PM to 11PM AND THE ...
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Hi All, I am trying to search for an object based on the "Phone Number" and this is my POST request -Body: { "qlQuery": "'Phone Number' LIKE '111'" } On passing this, I...
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My costumer are not getting any email notification when I have replied or add any public comment. All the notifications are enable
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I have a service project with a board that I would like other internal users to have view-only access to. I tried multiple permission settings to no avail. I added users as admins t...
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I have 2 projects, Project 1 (ABC) and Project 2 (XYZ). Project 1 is a service desk project to receive tickets, but the team actually do the work in Project 2 (their software project). For each issu...
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