Community resources
Community resources
Community resources
Jira Service Management
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Given his role, one of our project members has specific permission to move certain issues to a unique status. However, he only seems to have access to these statuses on the app on his phone. If he lo...
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How to create a filter listing issues created my specific month. not by date range like Jan- 50 Feb 45 March 48
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...re/will be invited to their corresponding project. - Help center B2C has 2 visible/public projects (Channel access = Open). As a customer (one of my test accounts) i can surf to the s...
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Hello :) I'm not sure if the description captures exactly what I need to do, but I'll try to describe it somehow neatly. I've created custom cascade (dropdown) field with Buil...
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I am currently setting up our jira portal, now I want to add the field affected services in the request types, adding it works but the field is then not visible to customers, how can I adjust this be...
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Dears, I really like the recently introduced possibility to restrict request types from users or give only access to specific users. Mainly nice, but when you have customers that are si...
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Hello, We work in an international context in around sixty countries and are currently studying the JSM Data Centre solution with a view to implementing it for all our employees, but in thei...
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I am looking for a way to send notifications from Jira Service Management (JSM) to Slack without using Webhooks, as I’ve heard Webhooks might be deprecated in the future. Are there any recomm...
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Hi, I want to use Jira Service Management Cloud as a ticket portal for external customers, while Jira Software Cloud is used for internal ticket management. The aim is for customers to submit req...
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Hello community, I have a form with an Asset field. I cannot select more than a "value". Is this the expected behaviour or may I modify something to have multiple choices available? Thank...
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Hi All, can we add custom fields to the customer view of requests as show in the attached screenshot. for Eg we have fields : Type ,reference ,summery,status,service project,req...
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Currently to highlight the team development I look at the output from the Sprint Reports. I take the number of items 'Done' compared to 'Not done' i.e 8 done 2 not done = 80% delivered. As you can i...
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We've recently added JIRA Service Management to manage alerts from our customer facing applications. I'm hoping to automate the assignment of a responder team when an alert is created based on a cust...
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Hello, I'm not sure if this is by design, or if there is a flag somewhere that I have yet to turn on. When engaging the Virtual Service Agent, with responses, those responses are not added to the...
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We have recently started using the "Major incident" flag/toggle field in our incidents in our ITSM service project when appropriate. Staff want to be able to bulk update previously raised Incidents ...
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Hello, Community! I am currently encountering a challenge in defining the user migration strategy for a Jira Cloud to Cloud migration. I am seeking assistance from anyone who has relevant experien...
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Our environment provisions everyone who has an account in our identity management system a portal-only account. From time to time I'll need to migrate those to an Atlassian account, but this triggers...
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Hello! We're trying to find away to bulk load tickets on behalf of customers allowing us to notify the customer (outside of the org) to their ticket so they can see the progress and respond th...
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I have pulled 2 variables from the Description of the trigger issue. These variables can be added one at a time to the subject of the subtask that the automation is creating but I can not get b...
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HI - using Jira Service Management Support and I have a few projects that are no longer being utilized. I want to end date the customers tied to these projects without losing the ticket h...
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Hi JSM Community, I've been working on building either a Dashboard, a Sheet, or a Dashboard using Atlassian Analytics for my Major Incident Metrics within JSM. I'm trying to display the parent to ch...
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In Service Management, when I view a ticket and have added some apps, they don't load automatically. I have to manually press the button for each app to load on the ticket, which is a bit frustrating...
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I am wondering if there is a way to change the default preview items when users launch the embedded widget. Ideally I would like to list out all the different ticket types as well as some learn about...
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I need to know if it's possible to automate the transfer or synchronization of comments between a Customer Portal (likely Jira Service Management) and tasks in a Jira Software Project, both ways...
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We are planning to use Jira service Management as our Change Management tool in our company. We are still on the testing phase and would like to know if we can change the workflow to have a Two level...
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