how do i get the service desk to reply using my company email

[Neil Baldwin]

I have changed the reply address to my company email but the end users are still recieving emails directly from the jira email address nit my company one

[Manoj Gangwar]

Hi @Neil Baldwin Welcome to the community!

Please check the below points:

• Check Email Settings in JSM:

  • Go to the JSM project settings.
  • Under "Email Requests," ensure that the correct reply-to address is set.

• Update Notification Schemes:

  • Check the notification scheme associated with your project. Make sure it’s configured to use the desired email address for notifications.

• Modify Outgoing Mail Settings:

  • If you're using a custom SMTP server, ensure the settings are correctly configured to use your company email address.

• Check Service Desk Settings:

  • In the Service Desk settings, ensure that any default email addresses are updated.

• Test Email Functionality:

  • Send a test email to verify if notifications are being sent from the new address.

[Neil Baldwin]

Hi

the initial email comes through and also the final if its closed, it just the other emails ie when you update a ticket or assign someone.