Community resources
Community resources
Jira Service Management
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I am currently implementing Queues for our Support, but we want to differentiate between used languages within the request, to have e.g. our English Support Team only receiving the English requests a...
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When someone writes to us by email, a task is automatically created in Jira, some employees use a signature in the mail like “Best Regards...” so, in Jira it’s all displayed in this form, how can I f...
- Question
- cloud
- field
- gmail
- jira
- jira-server
- +3 more tags...
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Can Virtual Service Agents be used with Atlassian products other than Jira Service Management? If it can be used for other products, please give us examples of its use.
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I have a number of asset objects setup in Jira and I want to change the attributes from Default/Text to Object/(link to metadata). Is it possible?
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HI We are using the standard JSM and I would like to find a way to group attachments/documents in Jira Service Management. Alternately, is there a way to sort or search for specific documents? Cur...
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We have just integrated Power BI Connector for Jira For generating reports in Power BI using Jira Data but data load using this connector is taking a lot of time. Kindly provid...
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He there Jira Program Boards team. Hope all is well. The Advanced Roadmaps toolset is really starting to come along, and my organisation is starting to use it in production now. I d...
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We have 2 emails linked to our JSM. 1 for our clients and 1 for customers, this helps our support team differentiate between the two and follow correct procedures in order to help them with their iss...
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Hello everyone, I’ve encountered an issue with Atlassian Confluence and Jira Service Management (JSM) that I hope the community can help with. When creating a linked page in a JSM Problem re...
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We're currently Unthread customers looking to bring all our work into Jira for better reporting. One hurdle we have been running into is how to manage our client base in Jira Service Management, part...
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Hello, Is it possible (is there a way or plugin) to make changes like creating request in JSM or new tickets offline (no internet connection) to later sync with Jira Cloud and upload those changes t...
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Subject line says it all. I have an automation that re-opens the ticket with reply. Only problem is that I'm typically dropping internal notes into the ticket, and I don't need the workfl...
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I have created a change management project that will require 1 user of a certain group to approve the change before we can implement it. I understand how to set up approvals in the workflow and see w...
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Hi Team, Hope you are doing well! I'm new using Jira Automations and I need help with the following. I have project A where we receive accesses requests, project B where we have the ...
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I have a colleague who states this functionality appeared for about a week last week, then disappeared. On a JIRA board, when an issue's Due Date passes, the Due Date is shown on the card deta...
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I am trying to run a job in Data Manager Adapter Client based on this documentation: https://support.atlassian.com/jira-service-management-cloud/docs/run-a-job/ I have generated an adapter token an...
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Hello, I hope you can help me I have the role of User Admin Access, I received an invitation to join as a Customer, I accepted it and when I entered the instance it did not let me see my own...
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Hello, I have a case where on a Script listener I want the action to check if the assignee is account id '999' if it is already 999 then take no action, if the assignee account id is not 999 then ass...
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I created a demo instance for study about JSM, and the Automation page changed, I no longer have the previous interface nor the new interface with Intelligence, only "Legacy Automation". Does anyone ...
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Hello, After upgrading to JSM 10, it seems that if I add a couple of languages to my JSM project, and try to translate some fields in those languages, only the last language that I add translations ...
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We manage several projects/applications with different versions that can be in progress at any given time. Is there a way to associate Issues/Tasks with a version within a project? We need to report ...
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Hi all, The workflow I'm trying to create is: Ticket created in JSM board --> linked ticket created in Jira software board. When status of ticket is updated in Jira, update the t...
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Hello everyone In Jira Service Management on the Asset view, there is that QR-Code button which shows/generates a QR-Code for printing, and when I scan that code, the link is something like this:&nb...
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Hi There, We want to use the Jira Service Management desk for our customers' needs and questions in SLA. But firstly, we would like to be sure whether everything is fit or not for us. There a...
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My company uses Jira Service Management and has an extensive list of external customer contacts in our database who have requested tech support. Our software development team also uses Jira So...
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