Community resources
Community resources
Community resources
Jira Service Management
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I need to know if it's possible to automate the transfer or synchronization of comments between a Customer Portal (likely Jira Service Management) and tasks in a Jira Software Project, both ways...
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We are planning to use Jira service Management as our Change Management tool in our company. We are still on the testing phase and would like to know if we can change the workflow to have a Two level...
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We currently have a project aimed at external clients. Now we need these clients to be able to generate requests through the web without having to register. The idea is to generate a form and...
127 views 2 0 Deleted user October 2, 2024 -
Trying to potentially switch to Jira but in testing here I have noticed while I can email the @atlassian.net email and it will add and update incidents correctly, but it won't send any updates b...
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We're looking at what may be possible with the embedded widget and want to add a hidden field that will be dynamically populated with a client ID from the page the embedded widget is placed in.
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I am wanting to merge two Service management projects. The steps I need to perform as I understand it, begins with those below. I don't see Advanced search, so trying to enable issue Navi...
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Hello, I am looking to move my company helpdesk to Jira but we have 4 years of tickets and helpdesk articles in our current system. Is there are way I can import everything from Freshdesk into ...
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Hello! We are using JIRA as a Customer Service Desk. External users need to be invited into the project or they can Sign Up before creating the ticket via a Form. Question that has risen is tha...
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Hello Atlassian Community, Great to be part of this community! In our company, we use Jira Service Management as a Data Center, and I am an admin for several "Jira Service Desk proj...
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Hi, I've in Jira project insight custom field, including more than 100 assets/values. also I've 100 Jira projects, each project have same name of one of the existing Jira projects. EX: Insight fie...
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Dear Assets Discovery Community, We are excited to announce that we're planning to add a built-in patterns editor to the Discovery app! Our goal is to make it easier for you to create and modify pa...
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I am in the process of setting up a Jira Service Management instance for a client who will be sending requests to it via their own helpdesk system (Remedy). I have configured an e-mail address ...
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Hi there, We have a service desk portal setup that customer can email requests or submit requests using the portal. However, customers from the same organization cannot see each others tickets in th...
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Is there a way to use the workload balancer with the oncall schedule?
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...ser comments, goal is to show that comment as "public" for users who rasied request via JSM. -if there are attachments added or image as comments in software project, that needs to be synced too. I...
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I've been trying to follow this article: https://community.atlassian.com/t5/Jira-Service-Management-articles/Populate-a-user-picker-field-from-the-description-field/ba-p/2134905 I have not ...
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My current script isn't working at all. It doesn't even look like the behavior is being triggered. I'm attempting to make 3 fields--Supplier (10132), Live Date (10343), and MPAN/MPR (1...
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We want to create a template for our epic type issues in Jira Cloud. Specifically, in the Description field to have several headers to help drive consistency between epic creation. Is this pos...
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Good day! I am desperately trying to automate this flow: Using this smart value: {{#issue.comments}}{{body.match("((\w+\.\w+)(?=].*merge request))")}}{{/}} Sadly, I get notified that ...
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I'm using the Time to First Response gadget in one of my Jira dashboards. Occasionally, I notice that the average first response time displayed is quite high—sometimes 57 hours,...
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Hi, We have 2 JSM projects, same Agents, different Customers. Sometimes we need to show attachments of Project #1 issues to Project #2 Customers. We are trying to do the following: Create...
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I am doing an asset lookup and I want to log the attribute values. When I trigger my automation, the log shows that it was successful but all I see that is logged is Asset Information with noth...
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Is there a way to put filters on project calendars so that only specific changes/tasks are sent to the Google Calendar? I currently am able to export the calendar from JSM to Google, but it is showin...
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We have turned on Atlassian Intelligence Answers for our Service Desk portal and linked two of our knowledge spaces in Confluence. We would like to see that data that comes the usage of this AI featu...
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