Community resources
Community resources
Community resources
Jira Service Management
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Hey community, I'm looking for some creative solutions regarding Asset custom fields on Cloud. We a have a list of about 10 items defined as an Asset but would like to show these in a specific (n...
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Maybe a silly question, but is there a way we could list all integrations or connections used by JSM in our tenant?
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Hello, I am testing the new feature "entitlement" where I see that I can create sub-categories such as level support, versions, contract date... I am interesting in building a dashboard with thos...
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Regarding the Version custom drop down fields update when a new Version/Release created Description: We have different custom version fields for the issues, whenever we create a version it a...
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Hi, I'm trying to copy an attachment to and auto-created link ticket. All my other required fields as well as auto-categorising rules are working. I have a rule to also include the attachment...
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I would like to for an issue tobe automatically closed in the GOLIVE status if there is no feedback or response. I already created but I do not know how to test it without waiting for 14 day...
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What is the smart value for getting the "creator" of an asset, not of an issue?
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Hello, Our clients receive a new email everytime we add new comment to existing issue. Can we somehow change this, so clients could see also previous conversation, not just that new comment?
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Hello. I wanted to ask a single question for which I could not find an answer. I wanted to know if it was possible to perform Assets imports of an object type and to specify in the csv file the typ...
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My team were unable to access Jira Service Management at a little after midnight Saturday 19th October. Was there an official Maintenance Window or was there an issue. I do not recall seeing any no...
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why does the image in canned responses become attachment? but in the comment is only image? How can I achieve in canned responses that image not become an attachment? here's I'm trying to achie...
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Dear Team We need to Integrate jira service management with beyond trust remote support. Trying to upload app showing installation in progress. its taking too much time.
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Hello Atlassian community 👋 We’re thrilled to announce an exciting new feature in Jira Service Management: the ability to build cascading fields in Forms! Cascading fields...
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Hi Team, Auto close ticket if no response in 7 days and reopen if replied to close ticket within 7 days Please help anyone or share JQL script where i can directly put to execute it. Regar...
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We have a team of 5-10 people and want to implement project management on Jira, so i want to know the data resilience that our will reside in same country or it will be placed to your locatio...
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Hi Team, How I can close ticket if no response in 7 days and reopen closed ticket if replied within 7 day. Please support anyone on priority, i tried but still not happening. Regards Mahe...
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Hi All, I'd like to change the default behaviour of the View Open/View Closed in Organizations view: Currently the JQL filter effectively looks for reporters in an organization. This causes us prob...
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Is it possible somehow to notify a customer once a form is made available externally? I can not find any trigger for this action. I tried "field value changed" with open and total forms field,...
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Hello team We are a Platinum Atlassian partner that offers integration between software, like Jira to Azure DevOps, Jira to Asana, Hubspot to Zendesk and etc... One of our customers is experien...
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I just created a new account 2 days ago, and signed out accidentally. After attempting to get back in, it's now asking for a 2FA code. Only one problem - I intentionally never secured the account wit...
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The OpsGenie API offers a powerful way for organizations to integrate incident management functionalities directly into their applications. This documentation highlights how the API works and s...
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Hi Team, My developer will create a ticket using API in my Jira service management project; the created ticket will contain particular keyword "Request TA" in summary in a specific request type...
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Hi All In building a dashboard, I have an underlying filter called AllTickets. This filter returns all tickets contained in a JIRA project named TVM. The project is a service desk project and has o...
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Hello, I only want tickets shared across an organization if my client selects to share it with their organization. Currently, I have Settings > Products > Con...
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Is it possible to pull JSM Alert data into Power BI? I have tried a couple of 3rd party apps and they pull all the ticket data but not alerts. Thank you Dave
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