Jira Service Management

If an issue comes in from an email with the subject "Example, Example Company, 09/01, Person Name" is there a way to parse through the information to create tokens without using the "contains" functi...

• Question
• jira-service-desk

A little over a month ago we noticed JIRA Service Desk projects started adding what appears to be "ghost comments" on tickets. Each time an email is generated by the system, (via customer comment, ag...

• Question
• duplicate
• email
• jira-service-desk
• jira-service-desk-server
• mail-handler
• +1 more tag...

Hello! Would like to confirm behaviour whether it is a bug / missing setting somewhere, or intentional/expected.  When adding someone the project role Service Desk Team from Project Settings &...

• Question
• jira-cloud
• jira-service-desk

Hi, I have a lot of problem with special characters on my service desk instance. All the characters aren't good when I have the research in confluence and also on the service desk portal. The probl...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi, Is it somehow possible to see the actual assignee for an issue as a customer in the web portal? A simple text like "Assignee: Mathias" would be enough. Kind Regards Mathias

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi everyone, Is it possible to associate an organization with additional information (e.g. size, contract expiration) so that this information is easily seen while handling Service Desk requests sub...

• Question
• jira-service-desk

Hi everyone, In our existing Jira installation we have a custom field with the organization to which the Jira issue is related. The custom field has a predefined list of values. We are now adding J...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi, I am using trial pack Jira which is hosted in server for testing purpose. I have configured DB and moved it to my local DB system then i configured LDAP Successful in user directory where i can ...

• Question
• confluence
• jira
• jira-service-desk

Hi All, I am trying to make a post function that will fire when the condition is true. can you help me? I need to fire the event when request name is ABC, if not , post function will not fire. Here i...

• Question
• adaptavist
• developer
• jira-server
• jira-service-desk
• scriptrunner

Hi,   is there an way, how can I set up issues like this:   As a customer, i want to see only two types of issues (bug and new task). As a admin I don't want a customer see all of thes...

• Question
• jira-service-desk

We have clients who have a service desk configured for them who have limited support budget. When an issue is resolved, it would be helpful if the notification to the client included a time spent ind...

• Question
• jira-service-desk

I am in a bit of a pickle and not sure what's wrong.  We are using a cloud instance of JIRA and have 3 service desk projects successfully using custom email address connected to our O365 ma...

• Question
• jira-service-desk

Need to install Jira Service Desk in AWS on prem? Also need to install Confluence and Portfolio as well on AWS.    Best Practise to implement on prem in AWS

• Question
• advanced-roadmaps
• confluence
• data-center
• evaluator-resources
• jira-service-desk

Hi, We have all our epics in a separate projects (investment) and are linked to the respective tasks of different projects(Products). When I migrated the epics to a next gen project i noticed all th...

• Question
• cloud
• epic
• jira

Hi Is it possible that reporter set SLA time? for example there would have existed a field in create screen of Service desk and reporter set her/his own time in this field and this time place in SLA...

• Question
• jira-service-desk

Hi, Currently, in our JIRA SD English is a tool language but some of the guys are more comfortable with the German language so what can I do so that user may use there own choice of language.

• Question
• jira-service-desk

HI, I have created one project " Support " in JIRA SD where the user can record incidents and change request. There are Three administrators available who can access all the things. Other than th...

• Question
• jira-service-desk

In the left side bar in JIRA Service Desk how do you remove the Getting Started link?

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

So we setup JIRA Service Desk and if I login as one of my users they do not see our Service Desk under projects.  Is this how it is suppose to work?  If so how are using suppose to find the...

• Question
• cloud
• jira
• jira-cloud
• jira-service-desk
• jira-service-desk-cloud

seems to be anytime any action is performed, the same msg appears

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi, i have common issue, but i dont have any proxy or ssl on my server and i dont know hot to solve this problem.   I read almoste everything about this problem but everytime there is solutio...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Sometimes, there's a specific email address spamming your queues with emails not caught by our Amazon SES email filter, and this hurts your productivity. At the moment, it is not possible to bl...

• Article
• cloud
• jira
• jira-cloud
• jira-service-desk
• jira-service-desk-cloud

Have spent 3 weeks configuring the Jira ServiceDesk, just about to launch to users and after a reboot to increase RAM and CPU of the VM the config has been lost.   In an attempt to reset up th...

• Question
• jira-service-desk
• licence

Sometimes, it’s desired to disable notifications when an issue is transitioned to a specific status. Jira doesn’t have any built-in tool to do this, however, you can easily accomplish by creating a c...

• Article
• agile
• cloud
• jira
• jira-cloud
• jira-service-desk
• +1 more tag...

I am trying to integrate Basecamp 3 with Jira Service Desk (not JIRA Core Software).  Any suggestions?

• Question
• basecamp
• cloud
• jira-service-desk
• jira-service-desk-cloud